What are the responsibilities and job description for the Client Services Director II position at Avature?

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're part of our care coordination team or playing a supporting role, the work our colleagues do every day helps us collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values - Think Big, Go Fast, Deliver Awe, and Win Together - we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

Salary Range :

This compensation range takes into consideration a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to our Mission :

Remote Work : We are a remote-first company and almost all positions receive the flexibility of working from home.
Generous Time Off : In addition to 8 company holidays and 2 floating holidays every year, all colleagues receive a minimum of 18 days of paid time off.
Comprehensive Benefits Package : Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
Supportive Services : Just like our colleagues get people the care they need when they need it, we want to do the same for our colleagues in their time of need. From a Colleague Assistance Program that offers free counseling and financial services to our One Call Foundation, a non-profit arm of our company which provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY :

The Client Services Director sells products and / or services and is accountable for relationships with One Call clients to ensure satisfaction, alignment of One Call’s corporate strategy, account retention, and revenue growth. Additionally, the Client Services Director supports the Client Services Executive in ongoing service delivery, customer satisfaction, and relationship development with One Call’s largest clients.

GENERAL DUTIES & RESPONSIBILITIES :

Develops and executes account plans to ensure continued revenue growth.

Demonstrates product knowledge including solutions, markets, and competitive intelligence.

Leverages client-facing data to reinforce One Call value proposition.

Leverages internal data to identify opportunities for improving service delivery and increased revenue.

Provides accurate and timely sales forecasts.

Develops relationships with desk-level buyers pulling through revenue at the user level.

Ensures accurate content and certification of information in CRM software for assigned clients.

Within client organizations builds a network of influencers and maintains knowledge of products and services utilized.

Identifies and mitigates at-risk business.

If working with federal government contract clients, the employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS :

Bachelor’s degree or the equivalent combination of education, training, or work experience.

A minimum of 3 years of sales or equivalent experience required; 5 years or more preferred.

GENERAL KNOWLEDGE, SKILLS & ABILITIES :

Good understanding of One Call products and services.

General knowledge of the workers’ compensation industry.

Communicates ideas both verbally and in written form and via presentation in a clear, concise, and professional manner appropriate to the audience including executive levels.

Requires the ability to establish and maintain effective working relationships with all levels of management (internally / externally), employees, clients, and public.

Ability to show established track record of involvement in industry trade groups preferred.

Expert knowledge of Microsoft Office suite of applications, CRM software, and data visualization tools.

PHYSICAL / EMOTIONAL DEMANDS & WORK ENVIRONMENT :

For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.

The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).

Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.

The work environment utilizes fluorescent lighting; noise level is moderate.

The emotional demand of the job may cause undue stress from but not limited to moderate / heavy workload.

Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.

Please be advised this job description is subject to change at any time.

ADDITIONAL LEVELS WITHIN JOB FAMILY (IF APPLICABLE) :

Client Services Director I

Fully qualified sales representative who has knowledge beyond entry level. Developing professional expertise applies company policies and procedures to resolve a variety of issues. Has working knowledge of company products and services. Sells to user-buyer on assigned book of accounts and functions as part of the larger account team both virtually and face-to-face (as appropriate). Normally receives general instructions on routine work, detailed instructions on new project or assignments.

Client Services Director II

Career professional role. A seasoned experienced professional with a full understanding of all lines of business; resolves a wide range of issues in creative ways. Fully qualified career-oriented journey-level position. Has complete knowledge of company products and services. Typically supports high complexity products / services. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. High degree of technical competency with Microsoft Office products and data visualization tools.

Client Services Senior Director

Advanced professional role. Distinguished by specialized knowledge in breadth and / or depth as well as a record of success in sales. Viewed as an expert in the field. Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Has expert level knowledge of company products and services and may be tasked with introducing new products. Assigned to large complex high visibility strategic or tactically important accounts. May have a leadership role. Determines methods and procedures on new assignments and may coordinate activities of other personnel. High degree of technical competency with Microsoft Office products and data visualization tools.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.

J-18808-Ljbffr

Apply for this job

Receive alerts for other Client Services Director II job openings

Client Services Director II

What are the responsibilities and job description for the Client Services Director II position at Avature?

What is the career path for a Client Services Director II?

Job openings at Avature

Not the job you're looking for? Here are some other Client Services Director II jobs in the Jacksonville, FL area that may be a better fit.

We don't have any other Client Services Director II jobs in the Jacksonville, FL area right now.

AI Assistant is available now!