What are the responsibilities and job description for the Technical Writer Job at Avature in Herndon position at Avature?
ManTech is seeking a motivated, career-oriented Technical Writer to join our team in Herndon, VA. As a Technical Writer on our team, you will be responsible for researching, writing, and editing materials for related IT processes, plans, procedures, end user training and software documentation. This role requires substantial interaction with end users to understand their user experience and respond to user questions. Our ideal Technical Writer is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has experience supporting teams that work with large scale, enterprise class networks and systems.
Responsibilities include but are not limited to :
- Gather information from end users and work with software developers to answer user questions and to solve user issues.
- Obtain technical data from independent observation, research, review with technical staff members, and studies of published materials and existing documentation.
- Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications and systems.
- Interface with a diverse group of end users to understand and resolve user issues with the system.
- Document and track user issue resolution in ticketing system and leverage this data to develop FAQs and other knowledge management materials.
- Create, edit, and manage material prepared by other writers.
- Perform quality assurance on all materials.
Basic Qualifications :
Preferred Qualifications :
Clearance Requirements :
Physical Requirements :
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