What are the responsibilities and job description for the Service Logistics Manager position at AVAVA?
About AVAVAAVAVA : Boundless Energy. Fearless Vision.AVAVA bends the laws of physics, transforming light, heat, and energy delivery to create a new standard aesthetics. Built on the shoulders of giants, our pioneering Focal Point Technology, we have redefined energy disbursement to unlock possibilities never before imagined.Skin is more than an organ"it's a living communicator, healer, and protector. At AVAVA, we connect precision energy delivery with the needs of every individual, creating treatments that adapt to all skin tones and types.Our next-generation laser delivers a bold, personalized experience. Every treatment is designed with unmatched precision, putting powerful technology in the hands of clinicians to achieve extraordinary results.AVAVA stands on the shoulders of giants, shaping the future of aesthetics with boundless energy and fearless vision. This isn't just innovation"it's transformation.Job SummaryWe are seeking a highly organized and proactive Service Logistics Manager to lead and oversee the servicing and distribution logistics of our innovative laser machines for skin treatments. This role ensures that service operations are optimized to exceed customer expectations and meet regulatory requirements. The focus of this role is heavily centered on managing and enhancing after-sales service operations, with additional oversight on distribution activities.Job DutiesDevelop and implement logistics strategies to support after-sales services, including repair parts distribution and field service support.Streamline service operations by ensuring timely and accurate delivery of repair parts and equipment to field technicians.Manage spare parts inventory levels with a focus on replenishment strategies that minimize downtime in customer service operations.Oversee the distribution network for service logistics, including vendor relationships and contract negotiations with service providers, ensuring service excellence.Ensure compliance with medical device regulations (e.g., FDA, ISO standards) for storage, transportation, and servicing of parts and equipment.Collaborate with engineering, manufacturing, and quality assurance teams to address service-related product needs and implement solutions.Analyze after-sales service data to identify trends, optimize service logistics operations, and enhance customer satisfaction.Lead, mentor, and develop the logistics team with a focus on improving service outcomes and team performance.Monitor and report on service logistics KPIs, such as on-time service delivery, field service response times, inventory accuracy, and cost efficiency.Manage the budget for service logistics, ensuring alignment with organizational goals and a strong focus on service quality.Support the implementation of service-oriented logistics process improvements and cost-saving initiatives.QualificationsBachelor's degree in Supply Chain Management, Business Administration, or related field.5 years of experience in service logistics, preferably in the medical device or manufacturing sector.Demonstrated expertise in managing service-focused logistics networks and operations.Proven track record of working in environments with a high emphasis on after-sales service logistics.Strong leadership skills with the ability to manage and develop a team focused on service excellence.Familiarity with ERP and service management systems.In-depth knowledge of regulatory requirements for medical equipment service logistics.Analytical mindset with excellent problem-solving and decision-making skills.Exceptional communication and customer service skills.What We Offer Competitive salary and full benefits package.Opportunities for professional growth in a dynamic and innovative work environment where your contributions make a difference.A chance to contribute to the delivery of a disruptive technology in a supportive company culture that fosters growth, collaboration, and work-life balance.AVAVA, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and / or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
