What are the responsibilities and job description for the Guest Experience Coordinator position at Aveda Institutes, & Nurtur Salon & Spas?
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher
Who We Are:
Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes across the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.
The Position: We’re looking for a Guest Experience Coordinator!
Responsibilities:
- Uphold the Nurtur Core Values and Behaviors
- Demonstrate strong interpersonal skills and attention to the needs of others
- Focus continually on hospitality, guest care, and service excellence
- Welcome guests and treat them with care and respect
- Complete the Aveda retail service cycle for every guest
- Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly
- Follow all Company guidelines and policies to properly open and close the retail area
- Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
Requirements:
- High school diploma or GED equivalent
- Continuous retail, customer service, restaurant, or hospitality experience required; experience in the beauty industry highly preferred
- Exhibit initiative, resourcefulness, and the ability to work at a fast pace in a "high touch" environment
- Excellent interpersonal and communication skills
- Demonstrate professionalism and confidentiality in manner, dress, and conduct
- Computer proficiency
- Ability to work a flexible schedule, including evenings and weekends as needed
- Strong commitment to customer service excellence and to the Company’s mission and vision
Physical Demands and Work Environment:
- Walk, stand up, and/or sit for up to eight (8) hours per day
- Use hands to handle objects and reach with hands and arms
- Walk, sit, stand, balance, stoop, speak, and hear
- See a computer screen and read paper and electronic documents
- Occasionally lift and/or move objects up to 30 pounds
- Tolerate a minimal to moderate noise level typical of a school setting
Perks and Benefits:
- Medical/Dental/Vision/Life
- 401(k)/match
- PTO (paid time off)
- EAP (employee assistance program)
- Short-term disability
- Employee discount on products and services
- Growth Opportunities
Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.
Equal Opportunity Employer:
Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
If you've ever thought about sharing your skills and experience with others, here's your opportunity. Apply today!
Salary : $16
