Senior Care Nurse Manager- Remote

Job Title: Senior Care Nurse Manager-Remote 

Department/Unit: Senior Care

Reports To: Director- Clinic Operations

General Hours of Work: Monday - Friday (days - occasional weekend, evening/night, and holidays)

Exempt/Nonexempt: Exempt

About this Opportunity:

The Senior Care Nurse Manager is responsible for managing the nursing role of the programs offered by Senior Care. This includes day-to-day tasks of the team, such as scheduling to meet clinical and budgetary guidelines, recruiting and onboarding new nurses, employee retention, discipline, and performance evaluations. In addition, this role will serve as a member of the Clinical Leadership team to establish professional clinical standards for the clinical team, innovate to meet customer needs more effectively, facilitate a work environment that fosters excellence, provide support to the Account Executives in establishing clinical rapport addressing concerns of customers, and partner with eCare licensing and credentialing department to assure compliance with state rules and regulations for nursing practice. This position will partner with other members of the Administrative and Clinical Leadership teams to develop and implement new service sites and offerings and will be responsible for creating supporting policies and procedures that maintain compliance with regulatory requirements and meet customer needs. Ongoing quality assurance and leadership in performance improvement of service offerings is a key component of the position.

ESSENTIAL DUTIES:

• Maintains current knowledge of clinical concepts applicable to Senior Care and apply knowledge when planning, operationalizing, and evaluating services.
• Supervises the team of nurses in day-to-day work and directs the nursing workflows in conjunction with the other clinical and operational members of the Senior Care team to optimize team function. 3. Manages nursing personnel including schedules, performance, recruitment, orientation, retention, professional development, licensing expectations, and other tasks as deemed necessary.
• Assists with the development and implementation of new eCare service lines and programs, including quality improvement projects, protocol development, workflow mapping, and clinical effectiveness research.
• Coordinates implementation of new eCare Senior Care sites with Account Executives, involves Nurse Practitioner Supervisor as needed.
• Effective verbal and written communication with eCare customers to facilitate the development of best practice standards and professional relationships ensuring a strong relationship between Avel eCare and its customers.
• Works with clinic leadership to develop an annual education plan for customers and respond to ad hoc education requests from customers, with support from Clinical Leadership Team.
• Establish and maintain a competency plan for nurses.
• Participate in data review and analysis of eCare operational outcomes and metrics and work with the Leadership Team to establish and achieve annual goals to improve efficiency, productivity and quality of care.
• Assists with the design, revision and presentation of protocols.
• Maintain expert knowledge of software. Reviews and assists with updating departmental policies and practices to reflect current operations.
• Access relevant medical records and clinical information, document the processes of care delivery.
• Meets regularly with the Senior Care physician(s) for consultation and collaboration.
• Assesses and makes recommendations in the clinical setting according to approved protocols and accepted standards of practice.
• Coordinates the medical and nursing plan of care to ensure a patient-centered healthcare environment.
• Clinical Responsibilities: This position will work 2-4 shifts per month as the Registered Nurse to maintain clinical skills and knowledge of the clinical workflow; working more or less shifts requires supervisor approval. In this role, the RN is typically the first contact with customers, gathering information and coordinating the interprofessional team to appropriately meet customer needs.

QUALIFICATIONS:

The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodation does not cause undue hardship for the employer.

REQUIRED EDUCATION AND EXPERIENCE:

• Graduate from a CCNE or NLN accredited nursing program is strongly preferred. Graduate from an approved nursing program is acceptable.
• 2-4 years previous experience in operations within a Senior Care setting required.
• Bachelor's degree is strongly preferred.
• 2 years previous management experience preferred.

REQUIRED COMPETENCIES: 

• Conflict management: Handling conflict situations effectively, with a minimum of noise.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directing others: Providing direction, delegating, and removing obstacles to get work done.
• Managing and measuring work: Holding self and others accountable to meet commitments.
• Planning: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Problem solving: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Process management: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required talk or hear.
• The employee frequently is required to sit.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move more than 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

SKILLS & ABILITIES:

• Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
• Must be able to perform basic operations on a computer within the Windows operating system, including Excel and Word Processing skills.
• This position requires problem solving skills, critical thinking skills, and the ability to multi-task.

RESPONSIBILITIES AND EXPECTATIONS:

• Commitment to the daily application of Avel’s mission, vision, core values deliver access to high quality care.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating workflow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, Federal and State laws, regulations and standards associated with but not limited to Joint Commission.

WORK ENVIRONMENT:

• May be exposed to communicable diseases when working in a health care environment.
• The noise level in the work environment is usually moderate.