Account Manager

Job Description

Job Description

Avela is a Nobel Prize winning platform for families to navigate their child's educational journey. Parents can find, apply, register, and pay for school and programs for their children, all from a common application system with saved profiles. Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. We're like "OpenTable for Education" or "Mindbody for Schools."

Role

Avela is seeking an Account Manager to help manage and renew customer accounts alongside the founding team. This is a key position at an early-stage company, reporting directly to Avela's Sales Lead.

Location

We're a semi-remote company with hubs in San Francisco and Boston. The San Francisco hub includes the CEO, Sales Lead, and Marketing Lead, so we strongly prefer candidates living in the SF Bay Area to facilitate in-person collaboration and social connection.

Responsibilities

• Manage a portfolio of customer accounts
• Renew customer accounts
• Handle upsells and additional orders and expansions for existing customers
• Work with district leaders on Avela implementation
• Have a deep understanding of the Avela product suite
• Closely track and manage account data
• Keep and maintain data in a CRM for renewals reporting and projections
• Meet with school and district administrators on account check ins
• Collaborate with Program Managers on account implementation

Qualifications

Nice To Haves

Compensation

100,000 - $120,000 OTE

Company

Avela is a Nobel Prize-winning edtech startup building the first platform for families to navigate their child's educational journey and a universal application for PK-12 education, daycare, and enrichment programs, promoting equity and access to education. We're like "OpenTable for Education" or "Mindbody for Schools."

For students and families, this simplifies the process of finding and applying to educational programming. For schools and districts, this streamlines operations and helps increase enrollment (and hence, revenue).

We sell our application and enrollment platform directly to school districts, charter networks, other educational providers, cities, and states. We work with school districts and charter networks across the country, including in Oakland, Seattle, Hartford, Tulsa, New Orleans, Newark, and Jersey City. We also work with a range of nonprofits and NGOs, including Teach for America and the Inter-American Development Bank, as well as the US Military.

Our platform has four parts to cover each stage of the application journey, from exploring options to applying and final selection and admission :

Avela Explore - Mobile-optimized school finder and opportunity navigator

Avela Apply - Streamlined application management system and tracking

Avela Match - Research-based admission and student assignment lottery system.

Avela Enroll - Online registration, transfers, and enrollment platform with document collection.

We also offer a range of consulting services to help districts implement enrollment reforms and advance equity in educational programs.

Learn more at avela.org.

Team

Avela was founded by a renowned team of visionaries, including Nobel Laureate Joshua Angrist, Clark Medalist Parag Pathak, and social entrepreneur Greg Bybee. We have a passionate team of entrepreneurs, engineers, economists, and data scientists - get to know us at https : / / avela.org / team.

Benefits

We love our team and care about their wellness. We strive to offer the best benefits of our peers, including :

Significant equity

Flexible work policies

Unlimited vacation

Home office stipend or WeWork membership

401(k) program

Flexible Savings Account (FSA)

Dependent Care Saving Plan (DCFSA)

Commuter Benefits

Life Insurance by Guardian (covered 100%)

Platinum Medical Plan by UnitedHealthcare (Employees 100%, Dependents 40%)

Platinum Dental Plan by Guardian Health (Employees 100%, Dependents 40%)

Platinum Vision Plan by Guardian Health (Employees 100%, Dependents 40%)

Learn more at avela.org / careers.

Location

We'd like to ensure colleagues have an opportunity to connect with each other regularly, and that teams have a few days to work together onsite each month. So we are only hiring candidates for most roles who live within one of our two hubs :

Please review the specific job description carefully, as each role might have it's own unique geographic requirements. For example, some roles might only hire in one hub where the hiring manager is located, and other roles might benefit from geographic distribution and support hiring outside of hubs (e.g. sales).

Outside of our occasional collaboration and social gatherings, we offer a flexible, work-from-home culture. We trust our employees to work from wherever they are most productive and comfortable for most of the time, as long as it is private with high speed internet. We hope this offers the best of both worlds - the flexibility to work remotely most of the time (far more than a hybrid model), but still the benefits of in-person collaboration and socialization.

Just like we believe in the value of finding the right school for each child, we want to help candidates find the right company. To help you evaluate if Avela is the right fit, we want to be transparent about our evolving company culture and approach to onsite collaboration. You can read more this Community Hub Model and our collaboration norms here. Over time, we expect to spend more time working collaboratively in our hubs.

Work Authorization

Although we are strongly supportive of immigrants and individuals of all backgrounds, unfortunately, as a small startup, we are not in a position to sponsor visas and are only able to consider candidates who are authorized to work in the United States without employer sponsorship. We apologize for the inconvenience and look forward to working together in the future.

We Encourage You To Apply

Avela is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, even if you don't meet all of the job requirements. If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.

Tech Stack (for Product / Engineering Roles) :

Experience with our specific technologies is not required, even for engineering roles, and our stack is constantly evolving. Here's what we're using now :

Front-end :

React TypeScript

Chakra UI with focus on a11y

Jest React Testing Library for unit tests

Playwright for end-to-end tests

Back-end Database :

GraphQL with Hasura

AWS Lambda with NodeJS / TypeScript and Go.

AWS Serverless Services : Fargate, Aurora, S3, SNS

AWS RDS with PostgreSQL

DevOps :

AWS CDK for Infrastructure as Code

AWS CodeBuild and AWS Codepipeline

AWS Amplify for Front-End

Salary : $100,000 - $120,000