What are the responsibilities and job description for the Client Service Associate position at Avenica?
Position : Client Service Associate- Auto Insurance
Location : North Phoenix, AZ
Worksite Arrangement : On-site . Opportunity to be hybrid after ~6months in the role (3 days in, 2 days remote)
Training Schedule : M-F 8am-5pm local time (~6-8 weeks)
Regular Schedule After Training : Must be flexible to work assigned 8hr shift between M-F 7am-7pm local time (assigned after training based on business need)
Starting Compensation : $20 / hr
Start date : March 10, 2025
Overview :
Avenica is currently evaluating talent for a Client Service Associate in the insurance industry. This person will be responsible for auto claims and policy inquiries from clients. No prior insurance or claims knowledge is required; full training supported by the team! Strong problem-solving and customer relationship management skills are a must. Great opportunities for long-term growth!
Responsibilities :
- Respond timely to customer inquiries through various communication channels (phone, email, system, etc)
- Resolves claims through proactive problem-solving and decision making, while maintaining compliance
- Accurately process and document claim adjustments, damage evaluation, and investigation details for each case
- Applies appropriate coverage and liability, while resolving high volume and low complexity auto claims such as simple comprehensive and collision
- Build customer relationships during each interaction; this is critical for long-term success!
- Collaborate with internal teams and external contacts to facilitate claims resolutions
Requirements :
Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.
By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.
Salary : $20
