What are the responsibilities and job description for the Customer Service Representative position at Avenica?
Position : Customer Service RepresentativeLocation : St. Augustine, FLWorksite Arrangement : Hybrid, 3 days a week in-office (Tues-Thurs)Schedule : 8am-5pm ET, M-FSalary : $40,000 quarterly bonus potential (OTE $42,000) Start date : ASAPOverview : Avenica is currently evaluating talent for a Customer Service Representative in the insurance industry. This person will be responsible for providing service to clients through effective communication as well as collaboration with internal teams. Great opportunities for long-term growth in the company!Responsibilities : Maintain timely communication and relationships with insurance agents and carriers on policy inquiries or service requestsOrganize and manage electronic filesAssist with the preparation and submission of tax filingsHandle processing of policy updates, including endorsements and cancellationsReview and verify accuracy of policies to maintain compliance and quality standardsSupport the sales team by logging and organizing new business. This position is not a sales position, but supports the sales team by helping to set up new clients for success!Requirements : 2 years of client-facing experience in a fast-paced office environmentInterest in and comfortability building and maintaining strong client relationshipsMust be legally authorized to work in the US, Avenica is not able to provide sponsorship at this timeHigh School Diploma or equivalent requiredStrong customer service and communication skillsStrong organization skills and attention to detailStrong technical skillsWill be required to obtain FL insurance license within 6 months of hire, cost and training supported by the company upon starting the role! No sales required in this position this role supports the sales team with account related tasks with new and existing clients. Benefits : Comprehensive benefits package including healthcare, dental, PTO, holiday time off, and more!Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.#AV1
Salary : $42,000
