What are the responsibilities and job description for the Sales Coordinator position at Aventis Systems, Inc.?
Job Overview
Aventis Systems, Inc. has an immediate opening for a Sales Coordinator who will be responsible for assisting the direct sales team with establishing and building strong relationships with both current and prospective clients with the ultimate goal of identifying revenue opportunities. This individual should possess outstanding organization skills for prioritizing a heavy workload and exhibit strong attention to detail. Excellent written and verbal communication skills are a must, as are a strong phone demeanor and customer-centric approach. The selected candidate will be required to effectively articulate the company’s value proposition as well as understand the company’s product portfolio at a high level in order to increase market share and brand loyalty with both customers and prospects. S/he will need to be adept at engaging with accounts and delivering targeted, compelling messaging intended to garner interest in doing business with Aventis Systems on a long-term basis.
*Note: This is an onsite non-commission based position. This individual will report to the Sales Team Lead.
Accountabilities:
*Note: This is an onsite non-commission based position. This individual will report to the Sales Team Lead.
Accountabilities:
- 55% Inbound / Outbound Calls
- 30% Perform customer data enrichment in CRM
- 5% Customer Service
- 5% Create Quotes
- 5% Other tasks as needed
Responsibilities:
Inbound / Outbound Calls
Inbound / Outbound Calls
- Answer inbound calls and distribute, or handle as required
- Hold intelligent and engaging conversations over the phone and via email
- Cold call into prospects generated by variety of outside sources
- Assist with website chat requests as needed
- Perform follow-up calls for in-progress opportunities as requested
- Contact customers regarding upcoming warranty and software expirations
- Contact customers and prospects regarding marketing campaign activities
- Follow-up on inbound leads and identify qualified opportunities, providing appropriate levels of information at the right time for interested prospects
- Meet or exceed monthly and quarterly outbound activity metrics objectives
- Engage current customers to expand awareness, educate, ask for referrals, identify new opportunities, and develop account intelligence, including new solution areas
Customer Support
- Effectively manage and appropriately route any customer issues to sales management, customer service or technical support
- Effectively handle assigned direct sale customer support requests
- Perform post-sale follow-up with direct customers regarding their purchase and delivery experience as requested. Create customer references when able.
- Perform post-sale follow-up with third-party channel customers regarding their purchase and delivery experience. Create leads for direct sales when able
Create Quotes and Reports
- Log all customer information and interactions in Salesforce
- Accurately track all appointment and opportunity identification information
- Accurately track all inbound/outbound activity metrics information
- Create quotes as assigned by the Sales Team Lead
- Create and update Salesforce and QuickBooks records as requested
- Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in Salesforce
Other Tasks As Needed
- Gain and maintain knowledge of Company’s products and services in order to articulate potential solutions tailored to each customer’s needs
- Consistently improve product knowledge through self-study and training sessions
- Understand industry trends and challenges within the computer hardware and software industries
- Effectively partner and work across the Marketing, Operations, and CS/TS teams as needed
Required Qualifications:
- High School graduate or equivalent
- Experience in B2B direct sales or sales support
- Experience developing relationships over the phone
- Experience using tools like QuickBooks, LinkedIn, Google G-Suite, and/or Microsoft Office
- Experience working in and with small businesses
- Excellent organizational abilities
- Polished level of interpersonal and verbal communication skills
- Demonstrated writing and proofreading abilities
- Strong phone demeanor
- Persuasive and professional
- Positive can-do attitude
- Self-starter with strong attention to detail
- Sense of urgency and ability to work under pressure
- Willingness to perform a variety of tasks in support of the sales team
- Strong analytical and research skills
- Goal-oriented, strive for continual improvement
- Ability to demonstrate accurate and complete job knowledge
Preferred Qualifications:
- Associates Degree or higher preferred
- Some CRM experience, Salesforce preferred
- Technology sales and sales development experience
- Relevant product and industry knowledge
Work Environment:
- Competitive salary, as well as employer, contributed health benefits
- Unlimited paid time off
- Marietta, GA office location
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
- Celebration events for team and Company successes throughout the year
