What are the responsibilities and job description for the FIELD SERVICE ADMINISTRATOR position at Aventiv Technologies, LLC?
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THIS IS A 100% REMOTE ROLE AND MUST LIVE IN LOUISIANA
Job Purpose :
Responsible for providing quality and timely customer service to various audiences associated with correctional facilities, company personnel, and partners. Provide administrative services for incarcerated individual calling accounts, video visitation, tablet administration, basic phone repair, and analyzing incarcerated individual calls and video visitation sessions via Securus interfaces. Ensures data integrity and proper system functionality of all Securus onsite products.
Essential Duties :
- Primary representative between on-site facility personnel, company management & other company personnel.
- Maintain a high level of ongoing effective communication with management to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
- Administration of PIN / PAN data entry, blocks and unblocks, debit & prepaid transactions, investigations of incarcerated individual and facility complaints, maintaining and repairing incarcerated individual phones and / or video visitation terminals, aiding with administration of incarcerated individual tablets, processing of internal documents, and generate reports as requested. Complete Voice Biometrics Enrollment and Re-Enrollment.
- Assist facility with video visitation duties such as : friend and family check in, scheduling requirements, creating a video visitation appointment, etc.
- Assist Tech Support in the maintenance of computer hardware, software and telephony equipment by providing troubleshooting results
- Keeping accurate logs and documentation, conveying messages and information in writing and / or via e-mail to both company management and customer
- Open, address, resolve and track heat tickets and advise customer and Securus manager of service affecting issues
- Maintain effective operation of all Securus product components including hardware, software, telephony equipment, video visitation and tablet equipment
- Uses the Incarcerated Calling System and Securus Video Visitation System for investigative purposes when requested per subpoena.
- Administration of call detail reports and burning recordings to CD per subpoena.
- Taking direction from correctional facility on internal investigations. Listening to recordings and / or reviewing videos, burning recordings and / or videos to CD and reporting findings back to correctional facility and / or attorneys in verbal and written form
- Testify in court when required as to how system operates and maintain chain of custody of records and recordings
Knowledge, Skills, & Abilities :
Minimum Qualifications
Preferred Qualifications
Physical Requirements :
Salary and Benefits :
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
Aventiv Privacy Policy :
www.aventiv.com / privacy
Equal Employment Policy :
The Company's policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.
Salary : $16 - $18
