Field Service Technician I

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Job Purpose :

Responsible for maintenance and repair telecommunication equipment, associated computers, networking, and electronic equipment and to install or assist on installing all Securus' products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving.

Essential Duties :

• Repairs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Primary representative between on-site facility personnel, Account Management & other Securus personnel setting up and maintaining tablets for use by incarcerated individuals.
• Providing technical support and troubleshooting issues with tablets.
• Ensuring security measures are in place to prevent misuse of the tablets.
• Assisting with software updates and installations on the tablets.
• Managing user accounts and access permissions on the tablets.
• Collaborating with other staff members to coordinate tablet usage schedules.
• Training incarcerated individuals on how to use the tablets effectively and responsibly.
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services.
• Provide administrative services on as needed basis or when dedicated to a particular customer : data entry including PIN / PAN, blocks / unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and / or video to CD / DVD per subpoena and testifying in court when required.
• Maintains inventory of equipment and tools.
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

Knowledge, Skills and Abilities :

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements :

Salary and Benefits :

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

Aventiv Privacy Policy :

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Equal Employment Policy :

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Salary : $22 - $25