What are the responsibilities and job description for the Field Service Technician II position at Aventiv Technologies?
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Job Purpose :
Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus’ products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a Field Service Administrator and / or FST1.
Essential Duties :
- Repairs, maintains, programs and installs telecommunications hardware, associated LAN / WAN / networking hardware / software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
- Repairs / installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Maintain and provide operations support for site surveys, pre-bid meetings and / or sales conferences
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
- Provide administrative services on as needed basis or when dedicated to a particular customer : data entry including PIN / PAN, blocks / unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and / or video to CD / DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
- Performs other duties as assigned
Knowledge, Skills, and Abilities
Minimum Qualifications
Preferred Qualifications
Physical Requirements
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Salary and Benefits :
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
Aventiv Privacy Policy :
Equal Employment Policy :
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Salary : $25 - $28
