What are the responsibilities and job description for the Executive Vice President Hotel Operations position at Aventura Mall?
Position Summary
The Executive Vice President of Hospitality Operations is an executive leadership role responsible for overseeing the strategic direction, operational excellence, and performance of hospitality operations across multiple properties. This individual will drive the vision for the hospitality division, focusing on exceptional guest experiences, profitability, innovation, and organizational growth. The ideal candidate will have a proven track record of leadership in the hospitality industry, specifically within the luxury segment, with a deep understanding of operational and financial management. They will also have the ability to influence and drive company-wide initiatives, setting the direction for a premier, luxury hospitality brand.
The Executive Vice President will work closely with the executive team to elevate the brand and ensure the highest level of service standards across all properties. This role requires managing a team of general managers and area hospitality teams to ensure alignment with operational goals and business success. This role is ideal for an experienced leader with a passion for the luxury hospitality industry, a proven record in managing multi-property portfolios, and a strategic vision to drive growth, profitability, and guest satisfaction.
Responsibilities:
- Strategic Leadership: Lead and develop the overall strategy for the hospitality division, ensuring alignment with corporate goals. Identify new opportunities for growth, innovation, and brand differentiation across all properties and regions.
- Operational Excellence: Oversee the operational management of all hospitality properties, ensuring consistency in quality, service delivery, and guest satisfaction. Establish and maintain high standards of operational performance.
- Team Leadership & Development: Provide visionary leadership to general managers and area hospitality teams. Foster a culture of empowerment, collaboration, and accountability. Mentor senior managers and help develop the next generation of leaders in the hospitality division.
- Financial Management & Profitability: Lead the development of financial goals and budgets for hospitality operations. Monitor financial performance, identifying areas for improvement and implementing strategies to increase revenue, reduce costs, and maximize profitability.
- Guest Experience & Satisfaction: Drive initiatives to enhance the guest experience across all touchpoints. Work closely with operational teams to ensure that guest satisfaction levels are consistently high and continuously improve.
- Brand Strategy & Marketing: Collaborate with marketing and branding teams to develop and execute strategies that promote the brand, enhance customer loyalty, and attract new guests. Ensure that all properties align with brand standards.
- Compliance & Risk Management: Ensure that all properties comply with local, state, and federal regulations, as well as internal company policies and procedures. Oversee risk management processes and crisis management strategies for all properties.
- Innovation & Technology: Champion the integration of technology and innovation to enhance operational efficiency, guest experiences, and competitive positioning in the market. Stay abreast of industry trends and leverage technology to streamline operations.
- Vendor & Supplier Relations: Manage strategic relationships with key vendors, suppliers, and third-party service providers to ensure operational efficiency, quality standards, and cost-effectiveness.
- Corporate Initiatives & Reporting: Provide senior management with regular updates on the performance of the hospitality division. Report on KPIs, financial results, guest satisfaction metrics, and operational challenges. Recommend and implement strategic initiatives as needed.
- Expansion & Growth: Lead the identification of new market opportunities, overseeing expansion initiatives and the opening of new properties. Work with development and real estate teams on site selection and property acquisition.
- Crisis Management & Problem Solving: Oversee crisis management efforts during emergencies or operational disruptions. Be a strong problem solver, leading the response to critical situations to maintain business continuity.
- Management Agreements & Joint Ventures: Lead and manage management agreements and joint venture partnerships to drive growth and profitability, ensuring that these partnerships are aligned with the company's strategic objectives.
- Hotel Openings: Oversee the successful opening of new hotels, ensuring all aspects of the launch are executed smoothly, from pre-opening preparations to the operational ramp-up.
- Franchise Agreements: Familiarity with franchise agreements, including negotiating, structuring, and ensuring compliance with terms and conditions.
- Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (MBA or equivalent preferred).
- 10 years of senior management experience in hospitality, with at least 5 years in a Vice President or Regional role overseeing multiple properties or regions.
- Must have significant experience within the luxury hospitality sector, managing high-end properties and understanding the nuances of delivering exceptional service and experiences at the luxury level.
- Demonstrated ability to manage large-scale hospitality operations, drive profitability, and optimize guest satisfaction.
- Extensive experience in P&L management, budgeting, financial forecasting, and operational efficiency.
- Strong understanding of hospitality industry standards, guest experience management, and service excellence.
- Excellent leadership skills with the ability to inspire, coach, and develop senior management teams.
- Strong experience in financial management, developing budgets, and optimizing profitability.
- Familiarity with revenue management tools, guest engagement platforms, and other technology solutions used in hospitality.
- Must have experience managing management agreements and joint venture partnerships, with a proven ability to negotiate and optimize these relationships.
- Proven experience in the successful opening of new hotels, with expertise in all aspects of the launch process.
- Familiarity with franchise agreements, including negotiating, structuring, and ensuring compliance. Strong experience working with or managing properties under the Marriott brand, or similar large-scale, internationally recognized hospitality brands.
Requirements :
- Outstanding written, verbal, and presentation skills, with the ability to engage and influence internal and external stakeholders.
- Excellent ability to collaborate with cross-functional teams and influence internal and external stakeholders in a positive, constructive manner. A strong facilitator of dialogue and consensus-building across departments.
- Ability to lead organizations through periods of change, ensuring alignment and engagement with strategic shifts.
- Proven track record of developing high-performing teams, providing mentorship and training, and ensuring ongoing professional development for key leadership team members.
- Highly developed interpersonal skills, including the ability to empathize, listen actively, and understand the emotional needs of both guests and team members. Proven ability to connect with people at all levels.
- Exceptional critical thinking and problem-solving abilities, capable of analyzing complex situations, considering multiple perspectives, and making informed decisions quickly and confidently.
- Strong conflict management skills, able to address and resolve issues in a fair and effective manner, ensuring positive outcomes for both employees and guests.
- Strong knowledge of current hospitality trends, consumer behavior, and competitor analysis to stay ahead in the market.
- Ability to thrive in a dynamic, fast-paced environment and adapt quickly to shifting priorities, business needs, and market trends. Resilient in facing challenges and able to pivot when necessary while maintaining focus on long-term objectives.
- The role requires regular travel to properties and business units within the assigned region or portfolio.
- Must be willing to work extended hours, including weekends and holidays, as required by business needs.
