What are the responsibilities and job description for the Client Relations Representative (On-Site) position at Avenu Insights & Analytics?
Job Description
Job Description
Job Summary :
Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, new client implementations and at times, being the main point of contact for existing and new clients / services, processing of payments, and providing follow-up for Clients and Supervisors.
Duties and Responsibilities :
- Inbound / outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems.
- Work in conjunction with other departments for training, data entry, taxpayer support and communications.
- Review ordinances / acts / legislation to become familiar with requirements, rates, municipal workflows, and representatives of city / county government.
- Responsible for providing monthly (or as requested) reports to the Accounting Department.
- Responsible for daily, weekly, and monthly distribution of recon reports.
- Assist with research for client requests.
- Assist staff in research, resolve and record problems.
- Always ensure quality customer support for Avenu clients (and taxpayers) through email and phone system.
- Perform other duties as assigned.
Education and Experience :
Knowledge, Skills and Abilities :
Work Environment :
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer
Physical Demands :
Avenu Summary :
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
