Client Services Supervisor (Hybrid)

Job Description

Job Description

Job Summary :

The Client Services Supervisor role is responsible for overseeing the custody and management of the team along with securities portfolios for States Unclaimed property programs, each with millions of dollars under management. The role involves executing time-sensitive transactions in full compliance with federal securities regulations and in accordance with all applicable unclaimed property laws and contractual obligations from specific state clients, maintaining key state relationships, processing various securities-related operations, and ensuring compliance with contractually obligated timelines. The position requires a strong attention to detail and a commitment to client satisfaction in order to avoid significant revenue loss or potential contract termination.

Duties and Responsibilities :

• Monitors assigned number of Unclaimed Property portfolios - State Custody Contracts.
• Monitors and facilitates day-to-day operations of all transaction orders (Buys, Sells, Transfers, cash movements) within assigned portfolios of all securities.
• Problem solving on settlement or reconcilement.
• Handles all customer communications.
• Monitors proper execution of customer instructions.
• Handles all communications with claimants and securities transfer partners.
• Performs account research related to inquires as instructed by clients.
• Manages security account histories / certificate status research as needed.
• Manages claimant processes as required.
• Maintains clear, open and respectful communications with state personnel, vendors and stock transfer agents.
• Handles finances for all accounts within assigned portfolio, including invoicing and tracking receivables.
• Continuously evaluates and identifies process improvements to day-to-day operations.
• Creates and complies reports as requested by customers or management.
• Assists with training and development new associates.
• Identifies exceptions and perform research to resolution.
• Performs reconciliation of mutual fund brokerage statements received in house.
• Creates and compiles exceptions reports.

Education and Experience :

Experience in securities custody, Mutual Fund transaction management or financial services background is preferred; Preferred candidates also will have : A degree in business or equivalent work experience; Strong interpersonal, organizational and communication skills

Knowledge, Skills and Abilities :

Work Environment :

Avenu Summary :

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.