What are the responsibilities and job description for the Quality Assurance Analyst II (Remote) position at Avenu Insights & Analytics?
Job Summary:
This role serves as a critical bridge between customers and the development team. By engaging with customers, prioritizing development tasks, managing customizations, and ensuring robust testing, they drive the product to better align with customer and user needs. Their broad responsibilities require a unique blend of customer-centric thinking, technical understanding, and strategic decision-making.
Duties and Responsibilities:
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
This role serves as a critical bridge between customers and the development team. By engaging with customers, prioritizing development tasks, managing customizations, and ensuring robust testing, they drive the product to better align with customer and user needs. Their broad responsibilities require a unique blend of customer-centric thinking, technical understanding, and strategic decision-making.
Duties and Responsibilities:
- Engage in direct conversations with customers to understand their needs, pain points, and expectations, ensuring the product aligns with market demands.
- Prioritize product backlog, balancing customer needs, business strategy, and technical considerations to create a clear roadmap for development.
- Collaborate with stakeholders to establish detailed requirements for future releases, translating customer insights into actionable development tasks.
- Actively participate in testing, ensuring that features meet quality standards, customer requirements, and align with the overall product strategy.
- Oversee customizations to the delivered application, working closely with development teams to tailor the product to specific customer needs without compromising core functionality.
- Serve as a liaison between development, support, and customers, ensuring smooth communication and alignment of goals.
- Participate in agile ceremonies, including sprint planning, retrospectives, and review meetings, ensuring alignment with product goals and timely delivery.
- Perform other duties as assigned.
- Bachelor's degree in Business, Computer Science, or a related field.
- 3 years of experience as a Lead QA Analyst.
- Strong understanding of software development lifecycle, agile methodologies, and the role of customization in product delivery.
- Proven ability to engage with customers, gather insights and translate them into actionable development tasks.
- Experience with testing methodologies and tools, ensuring quality and alignment with customer needs.
- Exceptional communication and collaboration skills, with the ability to work effectively across different teams, including development, sales, support, and customers.
- Analytical mindset with the ability to prioritize tasks, make informed decisions, and drive product strategy.
- Experience on customer delivery teams
- Experience in the Justice industry or domain related to Court Management products.
- Experience with using Azure DevOps for work management
- Reliable high-speed internet for a remote working environment
- An at-home noise level in the work environment that is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer
- Must be capable of maintaining a stationary position for most of the day.
- Regular operation of computers and office machinery, with occasional movement within the office.
- Frequent communication via telephone.
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
