Revenue Manager (On-Site)

Job Description

Job Description

Job Summary :

The Revenue and Compliance Manager directs and coordinates the functions of the Revenue, Compliance, Specials, and Lockbox Departments. This role also assists in overseeing the Business License Administration Department. The manager is responsible for ensuring excellent customer service, efficient payment processing, delinquent account management, and comprehensive follow-up for clients, taxpayers, and management. The position requires regular reporting to senior management, coordination with the Call Center, internal staff communications, and direct client engagement.

Duties and Responsibilities :

• Collaborate with various departments, including Sales, IT, Client Relations, QA, and Operations, to align taxpayer service functions with business objectives.
• Review and analyze requirements to develop effective solutions that meet business needs.
• Assess and manage the impact of product enhancements and changes.
• Support IT and QA teams in the development and implementation process.
• Oversee the Revenue, Compliance, Specials, and Lockbox Departments to enhance revenue-focused operations and maintain existing client relationships.
• Develop new service opportunities while ensuring accurate and timely processing of revenue payments and taxpayer correspondence.
• Ensure all daily taxpayer interactions are documented in account software and meet deadlines.
• Coordinate and obtain client approval for outbound letters and applications.
• Maintain high-quality taxpayer services by responding to inquiries and correspondence effectively.
• Manage administrative support staff within the Revenue, Compliance, and Lockbox Departments.
• Ensure deadlines are met for invoicing, rate changes, and delinquency notices.
• Perform other duties as assigned.

Education and Experience :

Knowledge, Skills, and Abilities :

Work Environment :

Physical Demands :

Avenu Summary :

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.