Service Desk Technician (Hybrid)

Job Description

Job Description

Note to Applicants :

This position requires the candidate to reside within a commutable distance to Fairfield, CA. Applicants who are not currently located in or near Fairfield, CA and are unwilling to relocate will not be considered for this position.

Job Summary :

Act as the primary point of contact for users seeking technical support, resolving IT-related issues with hardware, software, and network access by troubleshooting problems, providing solutions, and ensuring timely assistance through phone, email, or online ticketing systems, while maintaining accurate records of incidents and service requests to identify trends and improve overall user experience; often requiring strong communication and problem-solving skills.

Duties and Responsibilities :

• Managing help desk tickets
• Providing solutions and advice on technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
• Responding emails and calls on technical issues
• Documenting and analyzing technical issues and customer interactions
• Attending training sessions to stay current with best practices on how to help customers with technical issues
• Perform other duties as assigned.

Please note that this position requires passing a California Law Enforcement Telecommunications System (CLETS) background check, and authorization to work in the United States (see below for specifics).

https : / / www.fbi.gov / services / cjis

Education and Experience :

Knowledge, Skills and Abilities :

Work Environment :

Physical Demands :

Avenu Summary :

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.