What are the responsibilities and job description for the Systems Administrator Staff Hybrid position at Avenu Insights & Analytics?
Job Description
Job Summary :
This is a Senior Technical Position that requires the candidate to have extensive practical working experience in systems administration and in-depth understanding and knowledge of network operating systems administration including Server OS, Active Directory, DNS, PKI, Microsoft EndPoint Configuration Manager, Server Monitoring, M365, Entra ID and Azure Cloud admin. This is a leadership position that requires a high level of hands-on experience in a primarily Windows Server and Azure cloud environment. Geographically, Solano County network includes 6 cities, 4 Data Centers and multiple branch locations, as well as two Azure tenants. Along with other team members, this position will be responsible for the day-to-day operational responsibilities for supporting and securing the Solano County compute, storage and cloud infrastructure. Our on-premises compute environment is mainly Cisco UCS / HX products, so recent experience should include working on converged or hyperconverged virtualization platform.
Duties and Responsibilities :
- Administers day-to-day operational readiness of Solano County Infrastructure Services.
- Responds to daily service requests or trouble calls using the Service Now Ticketing system.
- Ability to communicate effectively with people at various levels of technical knowledge, from end-user to Executive management.
- Excellent diagnostic and problem-solving skills to troubleshoot problems and find solutions.
- Responds promptly to service outages, able to identify issues, analyze and evaluate root causes, and provide solutions to ensure services are operating efficiently.
- Manages on-premises and cloud infrastructure to ensure SLAs and QOS are met.
- Ability to manage several projects simultaneously from design to implementation.
- Managing all stages in the life cycle of compute and storage hardware / software including implementation, testing, maintenance, upgrades / refresh, and decommissioning.
- Responds to critical outages and after-hours incidents as needed.
- Using Visio or similar tools, documents system topology and provides drawings as needed.
- Produces clear, concise, and accurate technical documentation in Service Now knowledgebase.
- Manages asset inventory of compute and storage equipment.
- Works with various IT Service towers to resolve complex issues and / or project support.
- Manages Backup systems.
- Team & Technical Leadership.
- Decision-making.
- Coaching and mentoring.
- Developing the team’s skills.
- Managing conflict.
- Developing a strategy for the team.
- Assigning tasks to team members.
- Monitoring progress and keeping projects on track.
- Communicating clear instructions.
- Perform other duties as assigned.
Education and Experience :
Knowledge, Skills and Abilities :
Work Environment :
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer.
Physical Demands :
Avenu Summary :
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
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Remote working / work at home options are available for this role.
