What are the responsibilities and job description for the IT Support Engineer position at Avenue Code?
About the company:
Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.
Avenue Code has been believing in and promoting plurality actions for over 10 years, understanding that recognizing differences and fostering a safe environment, employment opportunities, representation, and support are the best ways to promote an increasingly equitable culture.
About the opportunity:
We are looking for a skilled IT Support Engineer to join our team and provide exceptional support with company’ IT, AV, and communication needs. As an IT Support Engineer, you will be responsible for troubleshooting technical issues, machine provisioning, and onboarding processes. You will also develop, document, and enhance best practices and tools for internal troubleshooting processes to improve our team’s performance and accelerate progress.
You should have a deep understanding of G Suite, Okta, and a desire to develop, evolve, and improve our team’s productivity in handling technical issues. You should be proactive in addressing concerns and responding to issues in a timely manner and managing relationships with vendors and 3rd party providers to provide application support. You will work closely with other teams across the organization to identify and proactively address technical challenges.
Responsibilities:
Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.
Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.
Avenue Code has been believing in and promoting plurality actions for over 10 years, understanding that recognizing differences and fostering a safe environment, employment opportunities, representation, and support are the best ways to promote an increasingly equitable culture.
About the opportunity:
We are looking for a skilled IT Support Engineer to join our team and provide exceptional support with company’ IT, AV, and communication needs. As an IT Support Engineer, you will be responsible for troubleshooting technical issues, machine provisioning, and onboarding processes. You will also develop, document, and enhance best practices and tools for internal troubleshooting processes to improve our team’s performance and accelerate progress.
You should have a deep understanding of G Suite, Okta, and a desire to develop, evolve, and improve our team’s productivity in handling technical issues. You should be proactive in addressing concerns and responding to issues in a timely manner and managing relationships with vendors and 3rd party providers to provide application support. You will work closely with other teams across the organization to identify and proactively address technical challenges.
Responsibilities:
- Design, own, and drive IT projects to accelerate the integration of systems and processes with our parent company.
- Support users in resolving problems with IT and 3rd party systems.
- Assist in machine provisioning, onboarding, and other key processes.
- Hands-on troubleshooting of hardware, software applications, networking, and other technical issues.
- Develop and document best practices, tools, and tips, enhancing internal troubleshooting processes
- Manage relationships with vendors and 3rd party providers to provide application support.
- Timely resolution to problems and serve as a point of escalation for team and users
- Develop processes for reviewing, testing, documenting, and improving practices within the team around security, automation, and issue response.
- Engage with partners throughout the organization to proactively address concerns and technical pain points.
- Bachelor’s degree in Computer Science, Information Technology or related field.
- Experience in IT operations or management with demonstrable success and impact.
- Skilled in G Suite and Okta
- Excellent troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Passionate about developing and contributing to a high-performing team.
- If you are a highly motivated and driven IT professional with experience in providing exceptional IT support, please apply to this role. You will have the opportunity to work with cross-functional teams and external vendors to provide high-quality IT solutions to our employees and support the integration of our systems and processes with our parent company
- Familiarity with Jira and Slack.
- Basic networking knowledge.
Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.
