Call Center Agent (Humble)

About Us 

Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs.  Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.

What we have to offer

Our Compensation Package Includes:

• Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
• Medical, Dental, and Vision
• 401K match up to 4%.
• Company paid Life Insurance
• Company paid Short Term and Long-Term Disability
• Employee Assistance Program

Overview:

Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience.

Duties and Responsibilities:

· Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment.

· Properly greet callers, collect and or provide information based on purpose of call and script requirements.

· Conduct outreach calls, and general outbound calling.

· Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience.

· Willingness to come in and help people every day, and get up and do it again tomorrow.

· Handle all aspects of patient appointment scheduling and referrals.

· Ability to use proper language, grammar and style, in verbal and written communications.

· Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA).

· Ability to research information using available resources, reference FAQ’s, and other information resources.

· Quick and accurate keyboard typing and navigation with mouse.

· Respond to customer emails and other non-phone inquiries/communications.

· Complete any required data entry, call logging and or reporting.

· Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites.

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

· High school graduate or equivalent required.

· Bilingual – English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.

· Medical Assistant experience or clinical office support experience highly preferred.

· Customer service oriented

· Pleasant, professional, and articulate phone voice.

· Ability to handle multiple incoming callers/patients, tasks and responsibilities.

· Strong verbal and written grammar skills.

· Accurate keyboard typing, data-entry and mouse navigation skills.

· Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.

· Basic knowledge such as math, alphabetical or numerical filing may also be required.

· Patient scheduling experience.

· Strong knowledge in Medical Terminology.

· Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.

Continuing Education and Training Requirements:

Participates in training required by the funding source and/or required by licensing board.