What are the responsibilities and job description for the Call Center Representative position at Avera Health?
Location :
Avera Pharmacy Plaza 2-Sioux Falls
Worker Type : Regular
Work Shift :
Day Shift (United States of America)
Pay Range :
The pay range for this position is listed below. Actual pay rate dependent upon experience.
17.25 - $22.00
Position Highlights
Monday-Friday, 8 : 00am-5 : 30pm; 80hrs / 2wks
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
Accountable for providing effective customer service to patients, vendors, insurance companies and other medical facilities.
What you will do
- Answering phone to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
- Schedule patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, ensuring accurate registration.
- Responding to patient's questions and needs for editing, canceling and re-scheduling appointment as necessary.
- Support and maintain a professional business atmosphere.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
Preferred Education, License / Certification, or Work Experience :
Expectations and Standards
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.
Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.
Salary : $17 - $22
