Communications Specialist

Avera McKennan Hospital

Worker Type:

Regular

Work Shift:

Rotating days/evenings/nights/weekends/holidays (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$19.25 - $24.25

Position Highlights

Varied Shifts; 72hrs/2wks

May be eligible for a $1,000 sign-on bonus!

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Communication Specialist is responsible for receiving and coordinating transport request for Avera Careflight from multiple sources for both ground and air medical transport. The Communication Specialist is responsible for tracking all air medical and ground transport of Avera Careflight in accordance with FAA Safety and CAMTS accredidation standards. The Communication Specialist must effectively communicate with air medical crew, requesting and receiving agencies, and incoming aircraft through a variety of modes such as radio and telephone.

What you will do

• Achieves and maintains a working knowledge of the EMS system and map reading, is able to follow emergency procedures for aircraft when applicable.
• Achieves and maintains knowledge of all pertinent flight policies, procedures and SOP’s.
• Is responsible for activating all crews for flights and coordinating services as needed to complete patient transport and care.
• Maintains communication with medical crew to assure effective utilization of services according to policy, procedures and SOP’s. Provides accurate ETE of transport team to requesting and receiving facilities/agencies.
• Triages incoming calls and re-appropriates transports according to policy.
• Assures accurate documentation within the CAD system in accordance with FAA and CAMTS standards.
• Follows established policy of flight monitoring, and initiating emergency procedures if necessary per policy.
• Maintains a working knowledge of dispatch/communication equipment.
• Accurately obtains personal and financial data for patients. Verifies correct name spelling and birth date. Obtains as much insurance information as possible.
• Requests services as directed such as social services and pastoral care. Notify appropriate departments of patient disposition; assemble and prepare appropriate charts and forms.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent
• Certified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) within 2 Years

Preferred Education, License/Certification, or Work Experience:

• EMT or EMD experience
• Previous experience in medical field
• General knowledge of codes, ordinances, regulations, geography and public safety procedures

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO front-loaded for eligible hires

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity/Affirmative Action Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.

Salary : $19 - $24