Director - Patient Care Services | Avera Rock Rapids

Location:

Avera Merrill Pioneer Hospital

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provides organizational leadership utilizing the framework of the operational plan, financial objectives, and performance improvement goals defined by Avera. Partners with other members of the Senior Management Team and Avera's resources, Advisory Board and community partners.

What you will do

• Assists in assurance that professional and clinical standards of care are met and regulatory compliance is maintained.
• Ensures compliance with policies/procedures regarding department operations, fire, safety, and infection control and government regulations.
• Directs the preparation of operating and capital budgets for assigned departments and ensures compliance through consistent monitoring. Demonstrates an awareness of fiscal constraints and works to identify ways to use resources effectively and efficiently.
• Works in cooperation with other leadership team members on operational issues, assists in operational planning and budgeting, establishment of strategic and operational goals, facilitates open communication with the facility, encourages team work, fosters a commitment and understanding of the Avera's mission, vision, values and social principles, fosters relationship building and uses system thinking.
• Provides communication to employees in assigned departments regarding facility issues in an appropriate and timely manner.
• Demonstrates support of the facility leadership and projects in a positive attitude regarding decisions made at the administrative level.
• Supports and practices quality customer service and seeks way to enhance services to patients.
• Maintains a system for evaluation of patient care that will provide for feedback to assigned departments and serve as the basis for future planning. Maintains current knowledge base of clinical concepts, reimbursement issues, and regulations applicable to hospital operations.
• Consults with the leadership in solving operational problems and designs methods and procedures to improve the efficiency, productivity, and control of department operations. Responsible for customer relations to include resolution of patient complaints, proactive communication with medical staff, identification and referral of risk management concerns, and initiation of appropriate follow-up.
• Schedules and participates in (re)-certifications in-services and training as required to insure staff retain patient care competencies in assigned departments. Directs, coordinates, and serves on various internal and external committees as requested.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Registered Nurse (RN) - Board of Nursing An active license in the state of practice Upon Hire
• 1-3 years management experience

Preferred Education, License/Certification, or Work Experience:

• 4-6 years progressive responsible acute-care experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .