Financial Counselor

Avera St Luke's Hospital

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$20.50 - $26.00

Position Highlights

Potential to complete Medicaid applications with patients.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Reviews charity applications; verifies demographic and financial data; counsels patients regarding application and approval/denial status; processes charity applications in accordance with all applicable guidelines and timeliness.

What you will do

• Protect the legal and financial standing of the organization by appropriately determining financial responsibility and arranging payment from patients with any outstanding balances.
• Counsels patients who cannot meet their financial obligations and determines appropriate referral strategy to secure financial assistance for patients.
• Prepare and process correspondence for patients who request assistance on their hospital/clinic accounts which includes notifying them of the decision regarding the disposition of their accounts. Reviews accounts for financial information and income verifications to determine the category of assistance needed, and whether the criteria are met. Meet requirements for various internal and external charity programs, as well as alternative methods of account satisfaction which may include county assistance.
• Review applications daily, ensuring timely processing, and batching of accounts.
• Understand and communicate processing time frames and requirements for Medicaid, County, Federal Disability, and other programs available to patients in correlation with a Patient Advocate.
• Pursues and collects required documentation for completion of internal and external applications to secure financial assistance. Process patient payments via US Bank portal as directed by patient.
• Act as a Patient Advocate on any account where the patient or family is unable to complete the application process independently.
• Forward accounts to other members of the Centralized Business Office as appropriate for resolution outside the scope of the Financial Counselor and Advocate Role.
• Adhere to the corporate compliance plan, and to all applicable rules and regulations outlined by accrediting bodies and local, state, and federal agencies.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience:

• 1-3 years Related experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO front-loaded for eligible hires

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity/Affirmative Action Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .