Home Infusion Manager

Location:

Avera Health

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Plans, organizes and coordinates the business needs for the Pharmacy Department. Participates or leads committees with a focus on customer retention through support, education, quality assurance, customer satisfaction surveys and performance improvement. Responsible for charge entry, billing, collections, scheduling and reporting in an efficient, timely and accurate manner. Serves as resource for Pharmacy staff including reporting, training, policy and procedure development, interpretation and compliance.

What you will do

• Responsible to have a basic organizational knowledge of the operational unit and a comprehensive understanding of pharmacy billing to foster relationships.
• Uses effective communication skills to expand awareness of the breadth and depth of pharmacy services provided at the facility to promote growth and customer retention.
• Completes and implements pharmacy contracts with facilities, insurance entities and vendors to gain reimbursement.
• Coordinates pharmacy credentialing by the insurance industry to ensure pharmacy payment systems are maintained.
• Receives charge, billing and scheduling data and inputs information into the computer system in an efficient, timely and accurate manner to maintain accuracy of billing and scheduling. Coordinates with collections for charges if needed.
• Generates and supplies computer-generated statistics and reports for use by key pharmacy personnel in analysis and operations of the pharmacy.
• Assists in the training of pharmacy personnel in computer functions and coordinates their educational needs to maintain a highly qualified pharmacy staff.
• Assists with implementation of immediate and future department goals and objectives.
• Assists with review of operating policies, procedures, and plans for the department including interpretation, compliance and proposed revisions or updates to ensure accurate documention of departmental procedures.
• Leads pharmacy committee(s) in focused customer service review and reporting of financial implications of customer retention and loss. Includes review of pharmacy customer satisfaction surveys, billing efficiency and assessment for quality improvement opportunities.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's business, accounting or related field

Preferred Education, License/Certification, or Work Experience:

• 1-3 years Pharmacy experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO front-loaded for eligible hires

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .