Inside Sales Rep

Avera Home Medical Equipment-Sioux Falls

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$17.75 - $22.75

Position Highlights

Please see notes: This position is for the Call Center- can be hired around any HME location. They will be required to train in the branch for 6 months if external. Then they would be able to be moved to remote as most locations don't have space for an additional employee there.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for order fulfillment associated with recurring supplies for Avera Home Medical Equipment patients. This includes patient intake information, selecting & supplying appropriate supplies.

What you will do

• Generates new sales orders and processes drop ships.
• Creates, maintains and updates patient records.
• Will be required to help patients find the products they need to be successful in their care at home by utilizing a high level of solution selling skills.
• Verifies insurance coverage and responsible to clearly articulate financial responsibility of the patient by explaining their insurance benefits.
• Will be required to educate patients on proper supply changes and frequency.
• Will be required to update patient templates in the Brightree (BT) EMR.
• Ensure qualification such as Certificate of Medical Necessity and compliance of patient prior to generating orders.
• Work assigned BT Connect Sales orders and flags as assigned for Avera Home Medical Equipment.
• Ensure orders are processed timely and accurately.
• Will be responsible for meeting and maintaining position target goals and expectations.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Technical Certificate 1 year certificate from college or technical school or equivalent combination of education and experience.

Preferred Education, License/Certification, or Work Experience:

• 1-3 years in healthcare setting; preferably HME
• 1-3 years in a Call Center

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO front-loaded for eligible hires

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .