What are the responsibilities and job description for the Walk in Clinic Registration Specialist position at Avera?
Location:
Cresco, IAWorker Type:
PRNWork Shift:
Afternoon Shift (United States of America)Join Our Team!
At Regional Health Services, we strive to create a positive, team-oriented work environment for our staff. Our professional team of clinical, administrative, and support staff work each day to better serve and care for our community. If you would like to join us on our mission, apply today!
Position Highlights
POSITION SUMMARY: Receives patients and visitors at registration areas and is responsible for maintaining patient flow, scheduling appointments, forwarding appropriate phone calls, registering patients and upgrading demographics.
ESSENTIAL FUNCTIONS/DETAILED DUTIES:
Adheres to policies and procedures of Clinic, RHC policies and procedures, Staff, meeting minutes, all memos, client education, staffing policies, personnel policies.
Receives patients and visitors to the clinic. Registers, verifies and updates patient demographics in the computer. Copies insurance cards and other required documents. Electronic Medical Record.
Ensures collecting proper ID and scanning into system.
Collects appropriate consent forms and Electronic Medical Record.
Collects payments at the time of service, provides customer receipt.
Assists patients with minor billing/insurance questions and refers patients to the Trubridge for more involved requirements.
Provides exceptional customer service – smiles, greets, offers children activities/coloring, ensures great first impression.
Acts in a professional manner at all times, resolving patient concerns/complaints. Refers more difficult/demanding customers to the Director of Clinic.
POSITION QUALIFICATIONS:
High school diploma or equivalent required.
Knowledge of medical terminology required or the completion of a medical terminology course within the first year of employment.
Six months of office experience, preferably in a medical office setting strongly preferred.
Ability to maintain a high degree of confidentiality.
Ability to work with people in a courteous and collegial manner.
Ability to perform multiple tasks simultaneously.
Must be able to change work priorities and cope with constant interruptions.
Must have computer skills.
