What are the responsibilities and job description for the Host position at AVERILL HOSPITALITY EMPLOYMENT?
Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, golf, Glacier National Park, and more...
The Lodge at Whitefish Lake , one of Montana's AAA Four Diamond resorts, is seeking Hosts to work with our Food & Beverage Team.
PRINCIPLERESPONSIBILITIES AND POSITION PURPOSE :
To present a positive first impression offriendliness, excellent service, and high standards. To greet all guests upon arrival and departurewith a smile and bid guest farewell as they leave. Remember you are the firstand last impression.
MAIN DUTIES ANDRESPONSIBILITIES :
- Maintain a cheerful, courteousdisposition and a neat, clean, and professional image.
- Welcome guests upon arrival.
- Reservation management of OpenTable gathering information.
- Escort guest as soon aspossible to appropriate table.
- Maintain a professionalworking relationship with employees and guests.
- Maintains proper phone etiquette.
- Gift card transactions.
- Performs reservationscall-backs.
- Maintain host / hostessarea / foyer clean / free of clutter.
- Enthusiastically engages guestsupon arrival.
- Manages waiting guests.Encouraging them to have a drink in the bar and that you will come get themwhen their table is ready.
- Designates table assignments.
- Escorts guest to assignedtable. Make the guest feel welcome,maybe engage in a brief conversation. DoNot rush the guest and Do Not walk too fast for the guest.
- When seating the table pullthe chairs out for ladies and hand the menus to the guest. Do not place the menu on the table or thechair.
- Remember it is your job tocontrol the flow of the restaurant. Keepcalm and notify the Manager if anything should arise.
- Notifies manager of unhappyguests.
- Inspects restrooms forcleanliness and calls the front desk for cleaning.
- Bids farewell to departingguests.
- Performs assigned side workduties.
- Assists mangers as directed.
SPECIFIC JOB KNOWLEDGE, SKILLS,AND ABILITY
Requirements :
SCHEDULE / HOLIDAYS / PTO :
The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.
Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
