Key Account Manager (KAM) – Grand Rapids, MI

KEY ACCOUNT MANAGER (KAM)

POSITION SUMMARY

Key Account Manager (KAMs) are responsible for the successful growth of Qutenza® through execution of our Focused, Adaptive, and Efficient commercial business model. KAMs will be accountable for educating healthcare providers, compliantly assisting with the market access needs of our customers, and operationalizing offices to achieve the territory goal.

KEY RESPONSIBILITIES

• Create and execute strategic plans focused on achieving territory-specific goals/KPIs, utilizing organizational tools (CRM, data, other analytics) to identify relevant opportunities and ensure sales effectiveness.
• Provide superior full-service account support regarding all aspects of product access and education, including training HCPs and staff on proper application guidelines of Qutenza® for optimal patient efficacy.
• Build and maintain strong, lasting relationships with key customers, staff, and national/regional KEEs as a trusted advisor.
• Effectively prioritize and demonstrate commitment to maneuvering through obstacles and roadblocks, while remaining flexible, and resilient in a fast-paced, dynamic selling environment.
• Engage and inspire others with a positive, problem-solving approach when challenged by adversity.
• Pursue self-driven learning opportunities with demonstrated rigor to become a clinical pain market expert.
• Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization.
• Create and hold oneself and teammates accountable to an atmosphere of transparency, trust, and a commitment to success.

QUALIFICATIONS, CAREER EXPERIENCE, AND SKILLS

Qualifications

• 5 years proven key account management success in pharmaceutical/medical sales.
• Bachelor’s Degree from an accredited Institution
• Proven track record delivering exceptional sales results through a patient-centric approach.
• Expertise and experience promoting a specialty/buy and bill product across multiple sites of care (e.g., clinics, infusion centers, hospitals, government facilities)

Career Experience

• Pain management and/or specialty pharmaceutical or biologic product launch.
• Buy and bill or specialty product promotion, utilizing Specialty Pharmacy and/or HUB services.
• Ability to adapt behavior in response to changing information/circumstances and remain open to new ideas.
• Effective interpersonal and presentation (written and verbal) skills, with the ability to interact and collaborate with diverse internal and external stakeholders in an unstructured environment, fostered by a mutual commitment to the organization’s vision and mission.
• Intrinsic drive and motivation to achieve success.
• Demonstrated understanding of various unique needs of healthcare stakeholders (KOLs, Payors, etc.) within assigned geographic territory.

Skills

• Ability to work effectively in a fast-paced, entrepreneurial environment.
• Strong analytical and presentation skills

Requirements

• The ability to travel and cover geography, at a minimum of 2.5 days/week in the field based on territory needs. This excludes participation in National Meetings and Training Meetings.
• Expected to live and work in assigned territory for role.
• Ability to attend all company sponsored events/meetings/ conferences.
• Current possession and maintenance of a valid driver’s license and acceptable driving record

Ethics and Compliance

• Demonstrates the highest level of ethics, integrity, trust while acting with courage and candor.
• High accountability for your actions and results and ability to ensure a high level of commitment to the success of the organization, your peers and customers.
• Operates in compliance with all applicable regulations and professional standards at all times.

Values and Behaviors

• Live Entrepreneurship: Plan for long-term growth and build a future business predicated on innovation
• Patient Centric: Deliver innovation for patients and challenge each other to improve patient outcomes
• Join Forces: Seek diverse input, collaborate across all functions, and leverage resources from global partners
• Act with Integrity: Apply ethical standards, encourage transparency, and embrace diversity and inclusivity
• Drive Performance: Create an atmosphere that nurtures teamwork in order to enable high performance and sustainable growth