Live Chat Support

Position: Live Chat Support Representative

Location: United States (Remote)

Company Overview

CityGreen Services is a leading provider of sustainable landscaping solutions for residential and commercial properties. Our commitment to creating beautiful and environmentally friendly outdoor spaces sets us apart from our competitors. We are a growing company with a dynamic team and a strong focus on customer satisfaction.

Job Summary

We are seeking a talented and customer-oriented Live Chat Support Representative to join our team. In this role, you will be responsible for providing real-time assistance and support to our online customers through our live chat platform. Your goal will be to ensure a positive customer experience and help resolve any issues or concerns they may have. If you are a great communicator with a passion for helping people, we would love to hear from you!

Key Responsibilities

• Respond promptly to customer inquiries through our live chat platform
• Provide accurate information about our products and services
• Assist customers with placing orders, tracking shipments, and managing their accounts
• Follow up with customers to ensure their needs are met and provide additional support as needed
• Document customer interactions and maintain accurate records
• Collaborate with the sales and marketing team to identify and resolve potential customer issues
• Stay up to date on product knowledge and company policies to better serve our customers
  
  

Qualifications

• High school diploma or equivalent; some college preferred
• 2 years of customer service experience, preferably in a call center or online chat environment
• Strong verbal and written communication skills
• Ability to multitask and handle a high volume of customer inquiries
• Proficient in using live chat software and Microsoft Office
• Quick learner with a positive attitude and a team player mentality
• Passion for providing exceptional customer service and solving problems
• Knowledge of sustainable landscaping practices and products is a plus, but not required
  
  

Benefits

• Competitive salary and bonus opportunities
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and career development opportunities
• Fun and supportive work environment
  
  

If you are a driven and customer-focused individual looking for a challenging and rewarding career, please submit your application for consideration. Join our team at CityGreen Services and make a positive impact on our customers and the environment!