What are the responsibilities and job description for the Account Manager - SaaS position at Avetta (formerly PICS)?
Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k active customers in over 100 countries.
SUMMARY
The Account Executive - Existing Clients is responsible for developing long-term relationships with a portfolio of assigned Clients with the objective of ensuring optimum use and satisfaction with our solutions to secure continued expansion. In this role, you will represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. The Account Executive - Existing Clients will be responsible for Client Renewals and, by providing feedback regarding each Client's success, will be a key voice of the Client from the Sales Team. This role will integrate with Client Implementation, Customer Success and Product Management Teams. Account Executive - Existing Clients are the primary contact for our most important and critical Clients and are targeted with a sales and client retention quota based on metrics around Renewal, Client Expansion and Client Satisfaction. If you reside within 30 miles of an office location the role is Hybrid.
Essential Duties and Responsibilities
- Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance / Risk and Legal functions at Client Site and Corporate levels
- In collaboration with Client Implementation and Customer Success ensure a high level of satisfaction with our solutions and services
- Create and document a strategic account plan for each assigned client
- Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements. Reviews can be weekly, monthly, or quarterly depending on client needs, in concert with developed strategic account plan
- Communicate all new features and products to assigned clients
- Demo all products and features to current and / or expansion opportunities
- Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
- Participate in continuous improvement of Account Management Team
- Create and communicate top customer issues, assist in developing action plans to resolve
- Adherence to all sales processes including accurate and timely updating of applicable systems
- Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts
- Successful achievement of assigned sales quota
Key Performance Metrics
Potential candidates for the position must meet the following performance metrics :
Minimum Qualifications, Education & Experience
Other Desired Traits :
LI-Remote
