What are the responsibilities and job description for the Supplier Success Professional (Customer Support) - Bilingual Portuguese / English position at Avetta?
SUMMARY
This role requires being fully fluent in both Portuguese and English. The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon / Fri work from home).
Pay rate : $16.50 / hour USD
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
IDEAL QUALIFICATIONS :
Salary : $17
