Technical Support Engineer I - US

Benefits : Competitive salary; 4 weeks of vacation with increase for time served; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; paid holidays and sick time, 3 days paid volunteering; flexible lifestyle benefits (fitness / tuition reimbursement).

Locations : Lake Forest, CA and Philadelphia, PA

If you are looking to launch or grow your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering role at AVEVA.

As a member of the Technical Support Team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Technical Support Engineer, you will :

• Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing and hands on experience helping customers get value from their software systems.
• Enable our customers success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while performing a variety of complex technical challenges.
• Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers by getting involved as an internal instructor or job trainer
• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers experience with our company and products.
• Grow your technical skill-set by developing a solid foundation in the AVEVA software portfolio, related software and industry technologies.

Were looking for :

• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Additional language skills a plus, specifically Spanish, Portuguese or French.
• Bachelor's Degree or higher
• Engineering, Math, Computer Science, Natural Sciences or related field
• GPA 3.0 or above
• 0-2 Years Experience

AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations.

• Salary Range :

61,000.00 - $160,000.00

• This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and / or training.
• USA Benefits :
• Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness / education reimbursement opportunities)
• AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and / or third party personal data may involve additional background check criteria.
• All drug screens are in accordance with federal laws and regulations.
• AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
• AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at
• recruitingaccommodations@aveva.com
• Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
• Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably.

Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies.

If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https : / / www.aveva.com / en / about / careers / ) .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https : / / www.aveva.com / content / dam / aveva / documents / recruitment / AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .

Salary : $61,000 - $160,000