What are the responsibilities and job description for the Manager, Sr. Credit and Collections position at AVI-SPL?
Description
- Management of the daily collection activities of the Collections Analysts’ portfolios, to ensure compliance with productivity goals, i.e. AR aging % reductions, cash collections, bad debt reduction, DSO performance & overall credit strategies needed to improve departmental procedures and Team’s overall performance.
- Manage communication process with both internal and external customers to resolve billing and collection issues while ensuring a great customer experience.
- Monitors and assists with filings in support of client bankruptcy or bad debt actions.
- Engage Field Leadership and Clients to resolve escalated issues timely and to resolution.
- Contribute to the development and documentation of training materials to quickly onboard the AR team members.
- Identify and evaluate opportunities for automation.
- Work with project team in completing project plan that includes testing, conversion, rollout of initiatives/upgrades.
- Other duties as assigned by management.
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