What are the responsibilities and job description for the TAC Engineer position at AVIAT US INC?
Are you looking for an exciting opportunity working for a Global Technology Leader?
At Aviat Networks, we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you are a results-oriented, customer centric and innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change, and know how to have fun so come and join a dynamic team that strives to bring communications to the world.
Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand, and upgrade their voice, data, and video solutions
About the Role: The Tier II Technical Assistance Center (TAC) Engineer plays a pivotal role in our telecommunications company, providing advanced technical support to resolve complex issues escalated from Tier I support. With a deep understanding of our products and systems, the Tier II TAC Engineer analyzes intricate problems, develops effective solutions, and ensures timely resolution for our customers. Their expertise contributes to maintaining superior service quality and enhancing customer satisfaction.
Responsibilities:
- Responding promptly to and documenting incoming service support requests.
- Conducting technical tests on Aviat Networks equipment and utilizing data or technical manuals to identify solutions to technical queries.
- Escalating technical queries in a timely manner that requires further resolution to the senior technical support engineer and/or technical support supervisor.
- Logging escalated issues in the Aviat Networks corrective action database when senior technical personnel are unavailable.
- Reading and interpreting complex system drawings, including IP plans, T1/E1/DS3/E3 plans, channel plans, block and level, and network management interfaces.
- Providing technical and product support for ongoing projects within the sector.
- Conducting site installation quality audits for customers in the sector.
- Meeting performance targets and personal objectives set by the Technical Support Manager.
- Staying updated on all new products and the technologies/protocols they encompass.
- Other duties as assigned.
Qualifications & Competencies:
- Bachelor’s Degree in Electronics, Computer Science or Communications Engineering or equivalent experience preferred.
- 2 years of experience in microwave communications equipment installation, configuration, and troubleshooting experience preferred.
- 1 years of technical support / service experience.
- Fully bilingual preferred– English & Spanish; Read/Write/Speak
- Strong knowledge of IP, VLANs, Dynamic Routing.
- Proficient in the use of power meters, frequency counters, TDM test equipment, and Ethernet test sets preferred.
- Possesses a strong commitment to excellent service delivery, coupled with effective communication and organizational skills.
- Demonstrates advanced problem analysis and solution-oriented capabilities.
- Maintains a composed and self-assured demeanor, consistently applying a professional approach in interactions with all customers.
- Cisco Certified Network Associate (CCNA) Certification or equivalent experience preferred.
- Ability to work a rotating shift schedule, including nights and weekends.
- May be required to travel to customer sites to assist in the resolution of technical queries within 24 hours’ notice.
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Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.
Aviat Networks offers a competitive benefits package. Apply NOW to learn more!
