What are the responsibilities and job description for the Client Service Specialist position at Aviation Advisor, Inc?
Our Kenosha, WI corporate office is searching for a highly motivated Client Services Specialist to join our team! He or she must be extremely organized, self-reliant, proactive, and detail oriented. We are looking for a “go-getter” and someone who takes initiative. For the selected candidate, we will provide the opportunity for growth, a generous benefit package and a professional environment.
As a Client Services Specialist, you will serve as a point of contact for clients, providing exceptional customer service by addressing their needs, resolving problems, and ensuring a smooth and positive experience. This position will work directly with our Flight Operations Department and will support in planning, coordinating, and monitoring flight operations to ensure smooth flights for clients and owners.
Primary Responsibilities
- Communicate with clients via phone and email to provide tailored solutions.
- Resolve client issues or concerns promptly and effectively, escalating more complex issues to the appropriate team members as needed.
- Coordinate transportation services including arranging car rentals and limo services.
- Respond to phone calls, emails, or in-person inquiries in a timely and professional manner.
- Track client requests, preferences, and feedback to improve service quality.
- Handle special requests and address requests promptly.
- Communicate with pilots before, during, and after flights.
- Track and communicate flight delays or cancellations to passengers, flight crews, and other relevant personnel.
- Assist in filing necessary paperwork, including flight logs, reports, and any required documentation.
Requirements
- Bachelor’s degree strongly preferred, but not required.
- 2-5 years of applicable work experience.
- Ability and desire to work in a fast-paced environment.
- Detail-oriented with superb organizational skills.
- Strong written and verbal communication skills.
- Proficient in MS Office.
- A passion to learn, increase skills, and take on new projects and responsibilities.
- Ability to prioritize and meet strict deadlines in a fast-paced setting.
Job Type: Full-time
Salary: Starting from $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift, Monday through Friday
- 4 days, 10-hour shifts.
- Flexible schedule
Education:
- High school or equivalent (Preferred).
- Bachelor’s degree strongly preferred, but not required.
Work Location: In Person
Exempt Status: Exempt
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Kenosha, WI 53144 (Required)
Ability to Relocate:
- Kenosha, WI 53144: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000