Call Center Admissions Representative

Cotulla Education (Aviation Institute of Maintenance, Centura College, Tidewater Tech)  - Virginia Beach, Virginia

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us

At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, and Tidewater Tech, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades.

With experienced faculty providing personalized support, our graduates emerge as future leaders ready to make a significant impact in their communities. Join us in shaping the careers of those who will build and maintain our world, and embark on a transformative journey towards a fulfilling career.

Position Purpose 

This position is responsible for providing information to potential student applicants with the end result being enrollment in our schools.

Job Responsibilities 

• Use Company approved recruiting methods to accurately and completely explain educational programs in order to determine if potential applicants have the ability to benefit from the training provided.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for enrollment based upon career goal compatibility.
• Provide assistance to all Company developed inquiries, through the inquiry cycle from Inquiry to Application Transferred including, taking inbound calls and making outgoing calls, interviewing students, receiving applications, and doing the necessary follow-up to ensure that students are on track to attend orientation and start school as scheduled
• Update CampusVue for all associated activities and information
• Provide a high level of customer service and ensure all inquiries are contacted and record each activity is in the Contact Manager section of Campus Vue
• Generate personally developed inquiries through outside contacts and student referrals
• Report all recruitment activity daily to the Executive Director of Admissions
• Attend admissions meetings and training sessions as scheduled
• Meet with the Executive Director of Admissions to review strategies, activities, and results
• Promote a positive teamwork environment
• Uphold the school, its programs, students and employees in the highest regard
• Strong interpersonal skills to interact with the team and campus staff.
• Goal oriented and self-motivated to complete daily tasks.
• Comply with the Admissions Policy and Procedure and the policies of regulatory bodies
• Perform other duties as assigned by the Supervisor
  
  

Qualifications

• High School Diploma or GED, or equivalent on-the-job experience
• Excellent interpersonal and written communication skills, with the ability to engage and connect with diverse individuals.
• Experience working in a campus environment is desirable
• Sales-Customer Service experience required
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as a collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• CampusNexus experience a plus.
• Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor
  
  

Schedule

Typically 40 hours per week with a combination of the following:

• Monday -Thursday schedules between 8:00 AM - 8:00 PM (one shift working until 8:00PM every week)
• Fridays 8:30 AM - 5:00 PM
• One Saturday per month 9:00 AM - 1:00 PM
  
  

Work Environment 

At Cotulla Education , you'll be part of a modern, supportive environment focused on delivering exceptional education.

Situated in the vibrant city of Virginia Beach, our team thrives on collaboration and innovation. We prioritize teamwork, continuous learning, and a strong sense of community, giving you the chance to make a meaningful impact on our students' success while enjoying the dynamic lifestyle that Virginia Beach has to offer.

Join us at our Home Office in Virginia Beach to become part of a dedicated team and advance your career in a thriving, collaborative environment.

What We Offer

The salary for this position is $20 per hour. In addition, we offer a comprehensive benefits package, including:

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance: Peace of mind with life insurance options.
• Parental Leave: Support for new parents during important life transitions.
• Paid Time Off: Recharge with paid time off to promote work-life balance.
• Retirement Plan: Additional options to help you save for retirement.
• Employee Assistance Program: Access to resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.
  
  

Cotulla Education is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.