Cabin Lead (AA)

Description

JOB OVERVIEW

The Cabin Lead is responsible for ensuring the following tasks:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Conduct daily debriefing with team members to ensure productivity and compliance
• Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, ADA, ACAA, FAA, and other government agencies as well as American Airlines and OALS policies and procedures
• Promote an environment of mutual respect and trust between team members
• Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies and procedures
• Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity
• Access operational environment and conditions to ensure it’s  well-maintained through daily, and weekly audits
• Direct opening and closing procedures, manage schedules to ensure adequate coverage of all work areas, delegate tasks to employees
• Communicate with upper management regarding operations and personnel
• Complete and submit Daily Tour Reports on employee attendance, productivity, and daily operations
• Clean, stock, and search aircraft cabins, perform and complete security checks mandated by the client, FAA, and TSA
• Ensure familiarity with all areas of the operation and aircraft and complete assigned tasks in a timely manner while complying with the company’s expectations, rules, and procedures
• Clean, mop, stock, empty trash, wash sink, hardware, and backsplash in lavatories and galleys
• Vacuum carpets, mop floors, brush seats, armchair positioning, clean and store literature in pockets
• Blankets, Pillows, Tray table cleaning
• Assure proper handling of hazardous materials, correct use of uniform, safety vests, earplugs, and safety behavior actions inside and outside the aircraft.
• Other duties as assigned by manager.

QUALIFICATIONS

EDUCATION, LICENSE, and/or CERTIFICATION

• Must possess at least a high school diploma or equivalent.
• Must have a driver’s license for AOA training

EXPERIENCE

• Airport or relevant leading experience

SKILL and/or ABILITIES

• Must pass a criminal background check as well as a drug screen prior to employment
• Must have schedule flexibility for the weekend, holiday, night shifts
• Must be able to lift up to 70 pounds in confined spaces.
• Must be able to stand, lift, bend, push and pull for extended periods of time.
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

TRAVEL

Negligible

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law