General Manager

About us

More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.

Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most major airlines at the country’s airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.

Job Summary

The General Manager of Ground Handling Services is responsible for the overall operational, financial, and personnel performance of the station while ensuring compliance with all regulatory requirements and collective bargaining agreements (CBA). This role provides leadership and oversight to ensure efficient ground handling operations, maintaining safety, service excellence, and financial accountability. The General Manager fosters a strong employee relations environment and collaborates with labor groups, vendors, and governmental agencies.

Key Responsibilities

Operational Management:

• Oversee day-to-day station operations to ensure efficiency, safety, and compliance with company and regulatory standards.
• Establish and implement operational goals, performance standards, and cost-control measures.
• Monitor operational performance and initiate corrective actions to improve results.
• Coordinate and provide functional guidance and supervision to contracted ground handling agents.
• Ensure compliance with company policies, regulatory requirements, and internal audit standards.
• Maintain a safe, clean, and reliable operation in accordance with safety regulations and best practices.

Staff Management:

• Coordinates and provides functional guidance and supervision of contracted ground handling agents.
• Lead a positive employee relations environment, ensuring compliance with collective bargaining agreements (CBA).
• Responsible for maintaining station facilities, equipment, and professional appearance standards for direct employees.
• Support performance management initiatives, professional development, and training for direct and indirect reports.

Financial & Resource Management:

• Develop and manage the station budget hours, ensuring financial targets are met while maintaining operational effectiveness.
• Determine and justify equipment, facilities, staffing, and training needs to achieve operational goals.
• Develop staffing forecasts and resource allocation plans to support service demands efficiently.

Customer Service & Stakeholder

• Ensure outstanding customer service standards for mainline, express, and partner airlines.
• Maintain strong working relationships with airport authorities, vendors, and governmental agencies (FAA, TSA, CBP).

Key Qualifications

• Bachelor's degree in Business, Aviation Management, or related field preferred; equivalent experience will be considered.
• Minimum of 5-7 years of progressive leadership experience in ground handling, airline operations, or airport services.
• Experience managing a unionized workforce, including knowledge of collective bargaining agreements (CBA) and labor relations.
• Proven ability to manage financial performance, budgets, and operational planning.
• Excellent leadership, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills with the ability to build relationships at all levels.
• Proficiency in Microsoft Office Suite and operational management systems.
• Ability to work flexible hours, including weekends and holidays, as needed.

Working Condition

• Work is performed in both office and airport ramp environments, requiring exposure to weather conditions and airport noise.
• Ability to stand, walk, and work in physically demanding conditions when necessary.
• May require travel for meetings, training, or operational support.

Physical Demands

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and understand, hear, and comprehend the English language, be able to lift approximately 25 pounds and have a neat and professional appearance. Must be able to stand, bend, and walk for extended periods.

Work Environment

This job generally operates in professional educational, healthcare, and office environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law