Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Monitor and control performance KPIs such as Cabin Turn/RON, on-time arrivals/departures, etc., and ensure they are within established goals
• Ensure that all records of all transactions relating to the operation are maintained
• Ensure that administrative and control policies and procedures are maintained
• Assures all employees comply with company rules and procedures and other authority requirements
• Take disciplinary action with subordinates as needed
• Report the Operation’s daily performance to the GM of the Operations
• Ensure safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
• To lead and manage an operational team to deliver excellent and safe performance in the Cabin and Passenger service functions at a high-volume international airport.
• Implement Company Policies and Procedures.
• Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
• Manage and support operative staff of 90 employees.
• Suggest, elaborate, and document SOPs when considered necessary.
• Monitors performance, taking action to correct any shortfalls.
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, security officials, and other airport stakeholders.
• Provides reports as required, and service delivery measurements.
• Provides leadership to the operations team, developing their skills.
• Has the duty to suggest any improvements to working practices especially those relating to safety and security.
• Must be flexible and can work any shifts, Morning, Mid, late afternoon, and overnight as needed by operations.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION, LICENSE, and/or CERTIFICATION

• Bachelor’s degree in management or equivalent experience in operations management
• Must have current driver’s license with no violations

EXPERIENCE and/or KNOWLEDGE

• Must have 2 years of Ground Handling experience in a management role
• Strong Budget development and oversight skills
• A working knowledge of the IATA Standard Ground Handling Agreement

SKILL and/or ABILITIES

• Able to communicate effectively with senior-level personnel and front-line staff
• Able to work with a multinational workforce and adjust to the local conditions of the station
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and an aptitude for learning new applications

TRAVEL

• Must be able to travel domestically when needed.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Job duties include, but are not limited to lifting, pulling, pushing, grasping, twisting (including wrists), reaching below and overhead, standing for long periods, squatting, bending, stooping, kneeling, climbing, and lifting heavy items. Airport climate conditions change without notice i.e cold, hot, rainy, windy climate conditions.

Mental, visual, and auditory acuity is necessary to work with or near moving mechanical parts in high, precarious places. Ability to work in moderate and loud noise environments including, but not limited to computers, human voices, sound systems, and machinery.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law