Operations Trainer

JOB OVERVIEW

The Operation Trainer will be required to deliver learning opportunities to the Ground Handling Operations Team within the company. The Ramp Trainer will be responsible for understanding the operation, the corporate policies, regulatory requirements, and functions of the team members they are instructing. Ensures maximum effectiveness of the customer service function by developing and implementing training programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Delivering Instructor-Led Training and PowerPoint Presentations
• Develop and Design training materials and PowerPoint Presentations
• Submitting Class attendance records for all training events.
• Monitoring computer-based and classroom training and ensuring team members are current with all required courses.
• Comply with all security requirements, procedures, and safety policies of all Air Carriers.
• Conduct 40 hours of on-the-job training to familiarize the team members with proper procedures in the operation.
• Submitting completed OJT Checklists for all agents in training.
• Proctor exams and tests
• Communicate pertinent information and briefings with team members.
• Work in conjunction with other departments to ensure all training procedures are followed.
• Training Team members to service aircraft and operate ground equipment as needed.
• Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training, and recurrent training for all employees.
• Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
• Monitors the effectiveness of all training. Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained. Creates reports to present observations and findings to managers.
• Trained new hires during the orientation period on policy and industry-related duties. Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
• Provides specific training for managers requesting updates for employees under their supervision.
• Maintains accurate training records and files for all current employees.
• Follows all safety rules. Observe and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Manager’s needs or airline activity.
• Other duties as assigned.

QUALIFICATIONS

EDUCATION, LICENSE, and/or CERTIFICATION

• High school diploma, GED, or equivalent experience is required
• Associate degree, Preferred

EXPERIENCE and/or KNOWLEDGE

• At least 1 year of experience in Ramp Operations, preferably as a Lead Ramp Agent working in BOTH International and Domestic Operations
• 1 year of aviation training experience

SKILL and/or ABILITIES

• The ability to speak, read, and write in English/Spanish
• Demonstrated ability to read and understand the documented processes and procedures needed
• Excellent writing and communication skills
• Excellent organizational, analytical, and problem-solving skills
• Strong attention to detail
• Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
• Must pass a pre-employment drug screen and background check.
• Experience operating all Ground Service Equipment on Both International and Domestic Operations
• Ability to work in a classroom environment

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Physical Demands

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and understand, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law