What are the responsibilities and job description for the Front Desk/Night Auditor position at Avid hotel by IHG?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, have a background in hospitality management, and be comfortable handling various front desk responsibilities.
Responsibilities
- Greet and assist guests upon arrival, ensuring a welcoming atmosphere.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Perform night audit duties, including balancing accounts and preparing financial reports for management.
- Operate phone systems to manage incoming calls and relay messages to guests and staff.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Assist in managing reservations through hotel management software.
- Ensure compliance with hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with hotel management systems is an asset.
- Strong communication skills; multilingual abilities are a plus for enhancing guest relations.
- Excellent problem-solving skills with a focus on providing outstanding hospitality.
- Ability to work independently during night shifts while managing multiple tasks effectively.
- Knowledge of night audit procedures is beneficial but not required; training will be provided.
- A positive attitude, attention to detail, and a commitment to delivering exceptional service are essential for success in this role.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.81 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Pueblo, CO 81008 (Required)
Ability to Relocate:
- Pueblo, CO 81008: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
