What are the responsibilities and job description for the Night Auditor position at avid hotel Fort Lauderdale Airport - Cruise?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team at a premier resort. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional customer service while managing front desk responsibilities. This position is ideal for individuals with a passion for hospitality and a commitment to guest satisfaction.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in billing.
- Handle guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Address guest inquiries and resolve issues promptly, maintaining high standards of customer service.
- Maintain accurate records of room availability and reservations.
- Process payments and manage cash handling procedures.
- Provide information about hotel services, local attractions, and amenities to guests.
- Monitor security systems and ensure the safety of guests and property during night hours.
- Collaborate with other departments to ensure guest needs are met effectively.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficient in phone etiquette and communication skills.
- Ability to perform night audit functions accurately and efficiently.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and resort management practices is advantageous.
- Attention to detail and strong organizational skills are essential for success in this role.
- Flexibility to work overnight shifts, including weekends and holidays.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Mount Prospect, IL 60056 (Required)
Ability to Relocate:
- Mount Prospect, IL 60056: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16