What are the responsibilities and job description for the Hotel Front Desk Clerk position at avid hotel Nashville Lebanon?
At avid™ hotels, we are championing everyday travel at a fair price, meeting the needs of guests who all too often have to pay more for things they don't need, or compromise on the quality they expect. We're here to offer the type of hospitality they value most – the essentials done exceptionally well. We look for team members who can combine friendly, down-to-earth service with solid quality standards. Join us in making travel ‘just right’ for guests, every time.
MUST HAVE FLEXIBLE WORK SCHEDULE AND ABLE TO WORK ANY SHIFT
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: No more than 24 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14
