What are the responsibilities and job description for the Front Desk/Night Auditor position at Avid hotel Portland Tx?
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns, escalating to management if necessary
- Assist with reservations and room assignments
- Perform night audit duties as required
- Maintain a clean and organized front desk / Lobby area
- Provide nightly reports to proper department
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Knowledge of hotel management systems and phone systems
- Familiarity with night audit procedures is a plus
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Strong problem-solving skills and the ability to remain calm under pressure
- Multilingual abilities are highly desirable for interacting with international guests
If you are passionate about providing exceptional guest service in a hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $15
