What are the responsibilities and job description for the Front Desk Clerk position at avid Hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A background in hospitality or hotel management is preferred.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Provide information about local attractions, services, and hotel amenities.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain cash handling procedures.
- Uphold hotel policies and procedures while ensuring a high level of guest service.
Requirements
- Previous experience in customer service or hospitality preferred.
- Knowledge of hotel management systems is a plus.
- Strong guest relations skills with the ability to resolve issues effectively.
- Multilingual or bilingual abilities are highly desirable.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
- A commitment to providing outstanding guest services in a dynamic environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Hays, KS 67601 (Required)
Ability to Relocate:
- Hays, KS 67601: Relocate before starting work (Required)
Work Location: In person
Salary : $12
