What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Avid Plumbing?
The essential functions include, but are not limited to the following:
· Taking all incoming customer calls, recognizing this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
· Making sure that the phone is answered before the second ring and that the approved company greeting is used each time.
· Notify client ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
· Assist with dispatching service calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
· Debrief technicians after each call and make sure they collected payment.
. Bilginual is a plus
. Prior use of Service Titan Dispatch software is a plus
. Prior knowledge of plumbing in office setting is a plus
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Tampa, FL 33619 (Required)
Ability to Relocate:
- Tampa, FL 33619: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20