About Avid Systems
Avid Systems is a Washington DC-based managed services provider specializing in cloud enablement, infrastructure, business application development, mobility, virtualization, security, storage, and cybersecurity. With experience across diverse industries, we focus on empowering our clients to stay ahead with innovative technology solutions. Since 2004, Avid Systems has been at the forefront of digital transformation, providing our clients with quality-driven and competitive technology solutions.
At Avid Systems, our mission is to provide clients with the highest-quality business and technology consulting services at the most competitive rates. We pride ourselves on our technical expertise and our commitment to addressing the unique technology challenges that businesses face daily. Our vision is to bridge the gap between today’s technology and the future, ensuring our clients’ sustained growth and success. Our values and our vision support and enhance our corporate values :
- We are 100% Customer Focused - We anticipate and meet the needs of our customers with our expertise, efficiency and relentless focus on exceeding their expectations. We are driven by our guiding principle, that the customer’s mission is our commitment.
- Earned Trust - We earn our customers' trust by delivering excellent performance in an ethical way. Our business decisions are based on traditional values – honesty, trust and integrity.
Job Summary :
Avid Systems is seeking a highly experienced Senior Tanium Engineer, who will be responsible for server OS patch deployment as well as patching standards and process to maintain server health across the enterprise environment. The selected candidate will interface with the Security, Application, Infrastructure and ITSM teams to coordinate Windows / Linux / Unix patching deployments. They will create and maintain operational procedures as needed to ensure patching success rates and will be the main point of communication for security patching. Additionally, the candidate will interface with customers and management to conduct reviews and provide reporting on patching status and any trends seen to help improve the health of the environment.
Key Responsibilities :
Implements and maintain "Best in Class" approaches / practices for enterprise patch management and deployment.Works with and manages cross functional teams to identify operational procedures and best practices in accordance with patch management strategy.Ensures overall service levels for server uptimes through patch management standards, enterprise images and driver packages.Employ continual service improvement though monthly and quarterly patch management metrics reviews.Analyzes trend data to identify potential patch related issues on various images and assists teams in troubleshooting to implement any resolutions / improvements needed for proactive resolution.Communicates patch management process and procedures, working practices, and changes to internal teams and customers.Updates and maintains enterprise patch maintenance windows with the business.Develops automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics.Provides technical support and consultation to teams and customers as needed.Performs architecture review, infrastructure design and builds, and maintenance and support activities for patching systems.Coordinate monthly Windows patching deployments as well as scheduled Linux / UNIX deployments.Attends high severity change patch maintenance windows and assists in documenting completion of the change.Defines and assesses patching service levels and success rates.Maintains ticket queues for new patching or change requestsSupports the determination of patches needed as well as implementation of corrective actions.Applies Information Technology Infrastructure Library (ITIL) framework knowledge.Escalates issues for resolution to appropriate teams when necessary.Runs compliancy and server health reports as neededQualifications :
In-depth knowledge of Windows / Linux / Unix Server environments administration and supportExperience with PowerShell commands and scriptsSystem administration experience and knowledge of VMware, Hyper-V and administration of virtual serversGeneral working knowledge of NAS, SAN, and networkingActive Directory administration experienceSoftware deployment experience through Tanium, SCCM, Intune, Ivanti or similar toolsVulnerability Management and remediation Enforcing compliance settings and patching Windows servers to ensure security experienceProvide advanced Server system administration, operational support, and problem resolution for a mixed Windows / Linux / Unix Server environmentsProvide break / fix support for Server OS and third-party application issuesTroubleshoot hardware and software problems, take appropriate corrective action and / or interact with team members or vendors to work through issue resolutionAdhere to the agency Change Management processComply with all audit, compliance, and regulatory requirementsPerform other duties as assignedSupport On call and weekend workPreferred Technical Skills :
Knowledge of security compliance frameworks, such as HIPAA.Familiarity with DevOps practices and tools.Leadership & Professional Skills :
Strong problem-solving and analytical skills.Excellent verbal and written communication abilities.Ability to manage multiple projects and prioritize tasks effectively.Proven leadership in mentoring junior staff and leading technical initiatives.Proficiency in process development and documentation.Education :
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Compensation :
Competitive salary with performance-based incentives, comprehensive benefits package, and opportunities for professional growth.
