Audiovisual (AV) Field Service Technician - II

About Us:

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Audiovisual (AV) Field Service Technician - II to join our dynamic team in the Redmond, Washington area.

What We Offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan with employer match
• up to 120 hours of PTO (accrued weekly)
• 10 Paid Holidays.
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Summary:
The Audiovisual (AV) Field Service Technician - II is responsible for troubleshooting, diagnosing, escalating, and resolving audio, video, and control system issues for our support clients. This role requires advanced technical expertise in audiovisual systems, including networking, audio/video equipment, associated software, and control system programming. The position primarily involves on-site work at customer facilities. A strong background in electronics, computers, and audiovisual industry best practices is essential. This role demands attention to detail, punctuality, excellent communication skills, and the ability to commission audiovisual system installations.

Requirements:

• Associate degree or equivalent experience required; 
  • Bachelor’s degree preferred.
• Must obtain the following certifications within one year of employment:
  • AVIXA CTS
  • CompTIA A or equivalent
• 4 years of experience in providing technical AV/IT or field engineering support.
• Proficiency with Windows and Apple software is required.
• Knowledge and ability to set up and color balance video displays.
• Experience with loading, testing, and editing control code and graphical user interface files, with support from AV equipment manufacturers like AMX, Crestron, Extron, QSC, etc.
• Proficiency in programming languages such as Python, HTML, C#, or similar, along with experience in digital communication protocols (IP, RS232, RS485, USB).
• Experience in setting up and adjusting common audio/video equipment and audio-conferencing systems.
• Proficient with audiovisual and IT tools, software, and test equipment.
• Skilled in configuring wired and wireless TCP/IP networks.
• Physical ability to walk, sit, lift up to 50 pounds (with assistance), stand, kneel, and crouch for extended periods. Ability to work in varying environments, including hot, humid, and cold conditions.

Responsibilities:

• Diagnose, troubleshoot, and perform repairs on integrated audiovisual systems with a focus on high-quality service.
• Configure, troubleshoot, and adjust video and audio-conferencing systems.
• Configure, troubleshoot, and adjust DSPs and audio systems.
• Retrieve, load, and troubleshoot control system code.
• Repair connectors, cables, and other system components.
• De-install and install system components and equipment.
• Document and report system repair status with detailed findings.
• Follow up on unresolved issues and ensure timely resolution.
• Maintain and update technical bulletins for applicable equipment.
• Provide backup support as an Onsite Support Technician when needed.
• Train entry-level AV Field Service Engineers using internal and industry-specific training materials.
• Load, test, and edit control code and graphical user interface files, with remote assistance as needed.
• Accurately mark-up field documentation and maintain and archive job-related configuration files, code, and graphic touch panel layouts in a timely manner.
• Provide system training to owners or clients when required.
• Offer technical guidance to other Service Technicians to assist in skill development.
• Adhere to OSHA safety standards and follow management's safety protocols.
• Attend site and department safety and coordination meetings as necessary.
• Participate in training classes and maintain certifications as required by management.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity.  We value diversity and believe it contributes to our success as an organization.